Get valuable business news, insight and advice with our informational videos. Experts in the administrative profession, human resources, leadership and office technology will teach you the essential strategies you need to excel in your job and enhance your career.

4 strategies for being assertive

Colette Carlson, founder of Speak Your Truth and columnist for Business Management Daily's Administrative Professional Today newsletter, shares her four key points to being assertive, yet professional, to communicate what you want at work.


How to retain staff and increase profitsA revolving door of staff can be very costly, so it's important to spend time focusing on what's really motivating employees. Workplace expert and trainer Bonnie Low-Kramen provides her top eight tips for retaining staff.
How to create an interactive reporting tool in ExcelMicrosoft Certified Trainer Melissa Esquibel shows you how to slice and dice data and present it in an attractive visual package.
Top 5 ‘lightning rod’ terms to avoid with employeesAs a manager, you know how important it is to use the correct employment terms with employees. Using the wrong terms can expose your company to expensive lawsuits. The top five “lightning rod” terms to avoid with employees:
Business trips: OneNote tips for travelers

There are a lot of moving parts to a business trip: air travel, hotel reservations, location logistics, and the list goes on. It gets especially complicated when the trip involves other people. Let OneNote coordinate it all.

Mastering the 3 most important motions in meetingsMany boards struggle with learning the basics of Robert’s Rules of Order. During this video, Certified Speaking Professional Susan Leahy gives her top tips on mastering the three essential motions used in most meetings.
Working with Tracked Changes in Word

Track Changes is a Word feature that allows you to see exactly what was changed in a document by using a kind of markup notation. Microsoft Certified Trainer Melissa Esquibel discusses the what, why and how of using this tool.

The 5 most dangerous legal mistakes HR makesOne simple misstep in HR could cost your company hundreds, thousands or even millions of dollars. What are the biggest HR legal risks to be aware of?
Microsoft SharePoint in a nutshellYou’ve heard of SharePoint, but you’re not quite sure what it does and how it can help you. Simply put, SharePoint is a place to collaborate and share resources. Microsoft Certified Trainer Melissa Esquibel explains how to use this program effectively.
Your crystal ball: What employees want and don’t want

Wouldn’t it be great if you had a crystal ball to see what each employee wants or doesn’t want? Unfortunately, crystal balls don’t exist. But all is not lost. Here are some surefire hints.

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