Videos

Get valuable business news, insight and advice with our informational videos. Experts in the administrative profession, human resources, leadership and office technology will teach you the essential strategies you need to excel in your job and enhance your career.

How to get on the same page as your bossMaintaining a good working relationship with your boss involves structure and communication. Fred Kniggendorf, president of consulting company Gravyloaf, L.L.C., provides some strategies.
Sexual harassment: What managers need to knowAs a manager, you have a legal responsibility to be on the lookout for misconduct. Here’s what’s considered sexual harassment in American workplaces and how to react if you see it or hear about it.
Debating: How to make powerful points during meetingsBeing focused, direct and intentional when debating will earn you respect and increase meeting effectiveness.
How to create sparklines in Microsoft ExcelSparklines enable you to visualize your data in a way that doesn’t involve squinting at numbers until they make sense. Microsoft Certified Trainer Melissa Esquibel shows you how to create them.
Top 5 ways to smoke out lies on résumésIf your job involves hiring, you know how frustrating it can be staring at all those résumés. Which claims are real, which are exaggerations and which are just flat-out lies?
4 tips for handling tough talks

Talking to employees about performance problems, attendance issues or an upcoming layoff can be difficult, but there are steps you can take to make those conversations easier. Here are four tips to help you.

4 strategies for being assertive

Colette Carlson, founder of Speak Your Truth and columnist for Business Management Daily's Administrative Professional Today newsletter, shares her four key points to being assertive, yet professional, to communicate what you want at work.

 

How to retain staff and increase profitsA revolving door of staff can be very costly, so it's important to spend time focusing on what's really motivating employees. Workplace expert and trainer Bonnie Low-Kramen provides her top eight tips for retaining staff.
How to create an interactive reporting tool in ExcelMicrosoft Certified Trainer Melissa Esquibel shows you how to slice and dice data and present it in an attractive visual package.
Top 5 ‘lightning rod’ terms to avoid with employeesAs a manager, you know how important it is to use the correct employment terms with employees. Using the wrong terms can expose your company to expensive lawsuits. The top five “lightning rod” terms to avoid with employees:
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