Videos

Get valuable business news, insight and advice with our informational videos. Experts in the administrative profession, human resources, leadership and office technology will teach you the essential strategies you need to excel in your job and enhance your career.

Navigate documents in Word with ease

There are some easy ways to build point-and-click navigation into large, complex Word documents. Here are the steps, as well as some time-saving keyboard shortcuts to help you do this even faster.

How to retain staff and increase profitsA revolving door of staff can be very costly, so it's important to spend time focusing on what's really motivating employees. Workplace expert and trainer Bonnie Low-Kramen provides her top eight tips for retaining staff.
Overcome ‘negative vibes’ among your staff: 10 tips

A bad attitude that starts with one employee can quickly infect co-workers if you don’t rein it in. Here are the top 10 tips for confronting employees whose negative behavior has begun to affect the workplace.

Go interactive in Microsoft PowerPoint

You can create impressive self-directed PowerPoint presentations by learning four key skills involving shapes.

Top 5 ways to smoke out lies on résumésIf your job involves hiring, you know how frustrating it can be staring at all those résumés. Which claims are real, which are exaggerations and which are just flat-out lies?
How to create custom templates in PowerPointMicrosoft Certified Trainer Melissa Esquibel teaches you the three components of a PowerPoint template and how to make them.
How to get on the same page as your bossMaintaining a good working relationship with your boss involves structure and communication. Fred Kniggendorf, president of consulting company Gravyloaf, L.L.C., provides strategies for getting on the same page as your boss.
Debating: How to make powerful points during meetingsBeing able to be focused, direct and intentional when debating will earn you respect and increase meeting effectiveness. Susan Leahy, MA, CSP, teaches a simple 3-stage technique for making powerful points when debating.
A crash course on working with an assistant

Many managers don’t know exactly how to utilize their assistants. In this video, workplace expert and trainer Bonnie Low-Kramen provides her top five tips for getting the most out of your assistant.

How to create sparklines in Microsoft ExcelSparklines enable you to visualize your data in a way that doesn’t involve squinting at numbers until they make sense. Microsoft Certified Trainer Melissa Esquibel shows you how to create them.