Leaders & Managers

From the nitty gritty of daily management to addressing your aspirations of leadership, this section for leaders & managers tells you how to make strong leadership decisions, build effective teams, delegate and stay above the everyday management muddle.

Get tips, strategies, tool and advice on: performance reviews, preventing workplace violence, best-practices leadership, team building, leadership skills, people management and management training.

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You can waste many hours of precious time if you don’t run a tight business meeting. Here are five ways to do it right.
In October 2008, Fred Tomczyk spent his first month as TD Ameritrade’s CEO under fire. He found himself running the financial services firm amid a punishing global economic crisis. But rather than retreat into survival mode, he decided to overhaul the firm’s business model.
In 2013, BlackBerry was bordering on bankruptcy. Now it’s surprising many of its critics by showing signs of a dramatic turnaround under its new CEO, John Chen.
New leaders are quitting in ever-higher numbers. The reason is lack of preparation.
For 90 days, Google analyzed the relative search volume for “hangover cure.”
If you treat customers as equals, focusing on them as individuals, you’ll stay on the right path. Here’s a list of don’ts.

Dave Yost, retired CEO of AmerisourceBergen, says he could’ve arrived at the office at 8 a.m. and performed his job just fine. But he showed up at 6:30 a.m. to signal to others that he valued a full day of work. He could’ve traveled first class or used a corporate jet. But he flew coach like his employees to convey the importance of frugality—a key part of the wholesale drug distributor’s culture.

Research shows that we tend to retain less than 10% of what we hear in a face to face conversation. Identify potential listening traps and take steps to avoid them.
Drew Greenblatt knew that Marlin Steel could not survive Chinese competitors, who were luring away his customers—big bagel chains that bought the company's wire baskets. The Baltimore firm was struggling to stay afloat in 2003 when a fateful call from a Boeing engineer led to some market research that changed everything.

The essence of Apple co-founder Steve Jobs, according to his biographer, is that his personality was integral to his way of doing business. For one thing, he acted as though the normal rules didn’t apply to him, and he poured his passion, intensity and emotion into Apple products. Here are a few of his top lessons.

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