Discover how to successfully address tough topics.
How to Talk About Difficult Topics at Work: Conflict, Criticism & Sensitive Subjects
Have you ever had a disagreement with a co-worker blow up in your face? Or tolerated an employee performance problem because you weren't sure how to bring it up?
Perhaps you've wanted to give your boss some constructive feedback, but you were concerned about the reaction you might get. We tend to avoid difficult conversations because talking about sensitive topics feels hazardous or uncomfortable. However, delaying these discussions frequently makes the situation worse.
The key to successfully addressing tough topics is knowing how to talk about them in the right way.
With How to Talk About Difficult Topics at Work, office coaching expert Dr. Marie McIntyre will provide specific strategies for complaining to your boss (or about your boss), giving constructive feedback to colleagues, and bringing up those "sensitive" issues that people are afraid to mention.
Managers will also get useful tips for addressing employee performance problems. Here are some of the subjects covered:
6 reasons why tough topics can be terrifying
The high price you pay for avoiding difficult conversations
Recognizing which work discussions always require "special handling"
The importance of assessing power relationships before having a tough talk
How to recognize when "letting it go" is the best strategy
Why you need different "road maps" for bosses, coworkers, & employees
7 questions you must answer to prepare for a difficult conversation
The secret to discussing work frustrations: always identify the business problem
How to avoid surprises by "getting inside the head" of the other person
The importance of carefully crafting your opening statement
Reducing resistance by focusing on facts and anticipating feelings
How to shift a discussion from arguing to problem-solving
A sure sign of success: agreement on solutions and action steps
The special challenge of talking with top executives
Pat DiDomenico Editorial Director, HR Specialist
P.S. Your satisfaction is unconditionally guaranteed. If How to Talk About Difficult Topics at Work fails to meet your needs, we will refund every penny you paid — no hassles, no questions asked.
Hear a Free 90-Second Clip of How to Talk About Difficult Topics at Work from Marie McIntyre:
About Your Speaker:
Marie G. McIntyre, Ph.D. writes the weekly workplace advice column Your Office Coach, which appears in newspapers nationwide. Her practical, down-to-earth advice is based on years of experience as a manager, HR director, and consultant. Marie’s latest book, Secrets to Winning at Office Politics, has been described as “a survival manual for the corporate jungle.” She is frequently quoted in national publications, including Fortune, The New York Times, The Wall Street Journal, & CNBC Online. As a consultant, Marie has worked with a wide variety of business and government organizations, including Cisco, The Home Depot, Tyson Foods, AT&T, and Panasonic. She also provides individual advice and career coaching through her website yourofficecoach.com.
Who Should Listen:
Comp & benefit specialists
Supervisors and managers
This recording has been approved for 1.25 credit hours toward PHR and SPHR recertification through the Human Resource Certification Institute (HRCI).
"The use of this seal is not an endorsement by HR Certification Institute of the quality of the program. It means that this program has met HR Certification Institute's criteria to be pre-approved for recertification credit."
This recording is sponsored by: Business Management Daily 7600A Leesburg Pike, West Building, Suite 300 • Falls Church, VA 22043-2004 (800) 543-2055 • Customer@BusinessManagementDaily.com