"63% of organizations use some form of internal coaching, and half of the rest plan to. Yet coaching is a small part of the job description for most managers. Nearly half spend less than 10% of their time coaching others."
– Conference Board survey
Every job is actually performed by two people – the employee who is paid to accomplish results and the manager who is paid to ensure that this happens. So when staff members become unproductive, unmotivated, or disruptive, a manager's first thought should be, "How do I get things back on track?" The answer to that question almost always involves coaching.
Coaching Skills for Managers & Supervisors will help you learn when coaching is needed and why managers sometimes avoid these conversations. You will also be given specific strategies for conducting a successful coaching discussion, dealing with difficult employees, and following up to ensure success. Finally, we will consider what to do when coaching doesn't work.
The program includes the following topics:
The 5 most common coaching roadblocks
Quick Quiz: What are your personal barriers to coaching?
Understanding and using the performance distribution curve
Why "wimpy managers" aren't really managers at all
7 specific causes of employee performance issues
5 coaching challenges: Newbies, Androids, Power Grabbers, Clingers, and Divas
"Management presence": the key ingredient for coaching success
The difference between developmental coaching and remedial coaching
How managers sometimes contribute to performance problems
Improving employee performance by shifting your leadership style
The 10-step formula for an effective coaching discussion
How to engage an employee in the coaching process
Managing employee diversions: keeping the coaching discussion on track
Following up: the secret to coaching success
When to employ corrective action instead of coaching
When coaching doesn't work: Slackers, Square Pegs, and Poisonous People
In every management job, coaching challenges occur on a regular basis. New employees confront learning curves, seasoned staff members tackle unfamiliar tasks, and difficult employees create workplace problems. But since no one is born knowing how to be a coach, managers must learn the specific skills and techniques required to handle these situations effectively.
Find out all the secrets to effectively coaching others to improved performance.
Pat DiDomenico Editorial Director, Business Management Daily
P.S. Your satisfaction is unconditionally guaranteed. If Coaching Skills for Managers & Supervisors fails to meet your needs, we will refund every penny you paid – no hassles, no questions asked.
Hear a Free 90-Second Clip of Coaching Skills for Managers & Supervisors from Marie McIntyre:
About Your Speaker:
Marie G. McIntyre, Ph.D. writes the weekly workplace advice column Your Office Coach, which appears in newspapers nationwide. Her practical, down-to-earth advice is based on years of experience as a manager, HR director, and consultant. Marie’s latest book, Secrets to Winning at Office Politics, has been described as “a survival manual for the corporate jungle.” She is frequently quoted in national publications, including Fortune, The New York Times, The Wall Street Journal, & CNBC Online. As a consultant, Marie has worked with a wide variety of business and government organizations, including Cisco, The Home Depot, Tyson Foods, AT&T, and Panasonic. She also provides individual advice and career coaching through her website yourofficecoach.com.
Who Should Listen:
Supervisors and managers
This recording has been approved for 1.25 credit hours toward PHR and SPHR recertification through the Human Resource Certification Institute (HRCI).
"The use of this seal is not an endorsement by HR Certification Institute of the quality of the program. It means that this program has met HR Certification Institute's criteria to be pre-approved for recertification credit."
This recording is sponsored by: Business Management Daily 7600A Leesburg Pike, West Building, Suite 300 • Falls Church, VA 22043-2004 (800) 543-2055 • Customer@BusinessManagementDaily.com