Tough Talks
 FROM THE HR EXPERTS AT HR SPECIALIST
Tough Talks:
Scripts & Strategies for Difficult Employee Discussions
Learn exactly what to say and how to say it!

 

 

We need to talk …

 

Inappropriate attire … tardiness … poor work habits ... sexually offensive behavior … personal hygiene. Managers and HR professionals are routinely forced to discuss those uncomfortable topics with employees. But most never learned how.

Now you can
with Tough Talks: Scripts & Strategies for Difficult Employee Discussions. This new webinar offers realistic sample dialogues to help you sidestep potential awkwardness and conduct clear, direct discussions with employees.

Discover how to use “positive confrontation” to simultaneously protect yourself and your organization, while treating employees with dignity (and boost your image).

You’ll not only learn exactly what to say, but how to say it.

Best of all, your host will be Paul Falcone, VP of HR at Time Warner and the man who literally wrote the book on the subject—101 Tough Conversations to Have With Employees.

Special Bonus: The first 50 registrants will receive a free copy of 101 Tough Conversations. The 304-page book provides you with detailed sample dialogue to use in talking to employees about those “touchy” topics—everything from tardiness to work habits to bad breath.  

THE AGENDA:

Part I:

  • The “9 Rules of Engagement” for successfully handling employee discussions. You’ll want to print out and reread those rules before any important employee talk.
  • Using “perception management” in your favor to frame the discussion.
  • How the power of guilt can be used to help employees assume responsibility for problems.
  • A legally safe script to use when employees want to talk “off the record” about an employee relations issue.
  • “New supervisor syndrome” and how you should address new managers differently than experienced ones.
  • The 3 practical steps for discussions that stop attitude problems in their tracks.


Part II:
Paul will then provide sample scripts to use in addressing some of the most common—and the most serious—employee problems you’re likely to encounter, including:

  • Behavioral problems
  • Excessive absenteeism
  • Patterns of absenteeism
  • Personal hygiene
  • Disputes among subordinates
  • Layoffs
  • Foul language
  • Sexually inappropriate actions
  • Time card “mistakes”

Register now ...

This workshop is the ultimate guide for HR professionals and bosses who need some guidance on what to say after “Got a minute?” You’ll learn practical strategies and model dialogue for handling even the most awkward discussions.

Stop taking the path of least resistance and start tackling those issues head-on today. It’s guaranteed to help you catapult your management and leadership skills to new heights.  Sign up for Tough Talks: Scripts & Strategies for Difficult Employee Discussions today!

Sincerely,




Pat DiDomenico
Editorial Director, HR Specialist

P.S. See below for Pauls 9 Rules of Engagement for Difficult Conversations.

P.P.S. Free bonus gift.  Register for Tough Talks: Scripts & Strategies for Difficult Employee Discussions, and we’ll send you Paul's book, 101 Tough Conversations, the ultimate guide to discussing challenging workplace situations.

P.P.P.S.  Your satisfaction is unconditionally guaranteed.  If Tough Talks fails to meet your needs
for ANY reasonwe will immediately refund 100% of your tuition.  Your free bonus gift is yours to keep.

Register now ...


Difficult Conversations:
The 9 Rules of Engagement

  1. Each to his own without judgment
  2. What you want for yourself, give to another
  3. Change your perspective and you’ll change your perception
  4. It’s not what you say, but how you say it
  5. Perception is reality until proven otherwise
  6. The path of least resistance is avoidance
  7. Feelings aren’t right or wrongthey just are
  8. Put others’ needs ahead of your own by treating them with dignity and respect, and expect them to respond in kind (“selfless leadership”)
  9. Life begins at the end of your comfort zone ...

Register now ...

 
 

Date: Thursday, Nov. 12
Time: 1 to 2:15 p.m. ET

Credit Hours:
HRCI
This event has been approved for 1.25 credit hours toward PHR and SPHR recertification through the Human Resource Certification Institute (HRCI).

Free Bonus for First 50 Registrants: 101 Tough Conversations to Have With Employees: A Manager’s Guide to Addressing Performance, Conduct and Discipline Challenges, authored by webinar presenter and Time Warner Cable’s VP of HR, Paul Falcone. The 304-page book is packed with sample dialogue for employee conversations on 101 different topics—from co-worker conflicts to lack of sales production to excessive time spent online.

About the Speaker: Paul Falcone is vice president of human resources at Time Warner Cable in Los Angeles and the former VP of human resources at Nickelodeon, as well as the former head of international human resources at Paramount Pictures.  He is the author of a number of books on recruitment, leadership and performance management, including 96 Great Questions to Ask Before You Hire (2nd edition), 101 Tough Conversations to Have with Employees: A Manager’s Guide to Performance, Conduct, and Discipline Challenges (new!), and 2600 Phrases for Effective Performance Reviews.  He is also a long-time contributor to HR Magazine.

Who should attend:

  • Executives
  • HR professionals
  • Supervisors and managers
  • Business owners
Since this is a webinar, you and your entire staff can attend in the comfort of your office or conference room for one low price! You may include as many people as you wish while listening on a single phone line.

Pricing Options:
(unlimited number of participants):
Event only: $197
CD only: $197
Event + CD: $297

Can't attend the event? We'll reserve a CD in your name.

How do audio conferences and webinars work?

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This event is sponsored by:
The National Institute of Business Management
Leading Managers Since 1937
7600A Leesburg Pike, West Building, Suite 300 • Falls Church, VA 22043-2004
(800) 543-2055 • Customer@NIBM.net