Are Your Employees Engaged?
Jathan Janove spent 25 years litigating workplace relationships that had turned toxic. He then switched from “firefighting” to “fire prevention,” and now as a coach and trainer, works with employers to improve employee performance, accountability and engagement.
Jathan is Director of Employee Engagement Solutions of Ogletree Deakins, one of the nation’s three largest labor and employment law firms. He is an internationally published author who has written Managing to Stay Out of Court: How to Avoid the 8 Deadly Sins of Mismanagement, (co-published by SHRM), which the late Dr. Stephen R. Covey described as “Marvelous! Every manager will benefit immensely,” and which Richard Drezen of the Washington Post described as “an extraordinarily useful book for managers and workers.” Jathan is also author of The Star Profile: A Management Tool to Unleash Employee Potential, a Gold Medal winner at Book Expo America 2009.
Jathan tweets @jathanjanove and writes a blog on employee engagement, which can be found on his firm’s website: http://blog.ogletreedeakins.com/category/employee-engagement.
He is also Editor of the SHRM-Ogletree Deakins book series on HR and employment law.
My first post discussed how engaged employees benefit their employers. My second post defined employee engagement. Here, we explore what creates a foundation for fully engaged workplace relationships. In my view, employee engagement rests on a three-legged stool.
“Employee Engagement” is the management concept du jour. It follows in a long line—Management By Objective (MBO), Quality Circles, Total Quality Management (TQM), Kaizen, Hoshin kanri, to name a few. All focus on the question: “How do we get our employees to do what we need them to do?” Last week’s post connected employee engagement to business results. Here we focus on defining the term.
Assume you are a member of your company’s executive leadership team. Your CEO is unhappy. Markets have tightened. Competition has increased. Costs have risen while revenue has declined. The CEO presses you and your fellow executives for ways to increase profits. Suggestions include launching a new marketing campaign, shortening sales and product cycles, and conducting layoffs. “I’ve got a solution,” you say. All eyes turn to you. “Let’s increase employee engagement!” What’s the most likely reaction from your CEO?