How to have that ‘difficult chat’ — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily

How to have that ‘difficult chat’

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in Centerpiece,Leaders & Managers,People Management

by Karen Barretta

employees interactingTalking to employees about performance problems, attendance issues, or an upcoming layoff can be awkward and difficult. But there are steps you can take to make those types of conversations easier for you—and your employees.

“Leaders are often placed in situations that require difficult conversations,” says Denise Federer, Ph.D., founder of performance management firm FPMG. “It’s quite common to put off these painful encounters because the outcome may create discomfort, or you aren’t ready to deal with the consequences, but there is a better alternative: Learn how to prepare for difficult conversations and take ‘tried and true’ actions while conducting them.”

Here are tips to consider:

1. Don’t procrastinate.

The top three reasons managers avoid difficult conversations are concerns about causing stress for the other person, hurting the person’s self-esteem, and upsetting him or her, according to “38 Reasons...(register to read more)

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