Emotional rescue: How to help angry employees vent — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily

Emotional rescue: How to help angry employees vent

by on
in Centerpiece,Leaders & Managers,People Management

angry employeeSay one of your employees walks into your office all red-faced and angry. He starts dropping verbal bombs and loudly complaining about a co-worker’s lazy work habits.

How should a manager respond? Start giving advice? Remain silent? Ask about the person’s feelings? Request that the person leave, calm down and return later?

All of the above are typically the wrong responses—and for different reasons.

Use the following do’s and don’ts to help em­­ployees vent about stressful work problems and think about solutions:  

The do’s  

  √  Do allow the employee to talk. Avoid arguing with the em­­ployee, becoming defensive or taking the rant personally. Let the person speak his or her piece. Don’t interrupt or try to silence the employee.  

  √  Do acknowledge the problem. Even if you think employees are overreacting, it’s important to validate their perception. Show empathy and concern by saying, “I understand why you’re upset.”  

 ...(register to read more)

To read the rest of this article you must first register with your email address.

Email Address:

Leave a Comment