It’s a fact—some employees are more difficult to manage than others.
Because many disruptive workplace situations are uncomfortable to handle, they’re often ignored or mishandled by managers. The result: a slow wearing-down of employee morale.
Rather than ignoring tough situations or automatically getting rid of “difficult” employees, it’s better to learn techniques to effectively manage those situations.
Here are tips on handling four of the more common scenarios:
1. Prima donnas
Problem: An employee is so full of himself that he believes the rules don’t apply to him. He ends up hurting or alienating co-workers and driving you crazy. Solutions:
- Look for clues in interviews to avoid hiring those types in the first place.
- Confront the employee. Discuss it in terms of it being a performance/behavior issue, rather than a personality issue.
- Determine the motivation behind his failure to follow the rules.
- Define the specific c...(register to read more)