Begin every conversation geared toward problem-solving by identifying the problem and how it might be solved.
Six questions should guide your actions:
- Is X important?
- If so, how well should we be doing with X?
- How well are we doing with it?
- If we’re not doing at least as well as we should, how can we improve?
- What’s stopping us?
- How do we remove, blast through or tunnel under any obstacles stopping us from improving X?
— Adapted from Cage-Busting , Frederick M. Hess, Harvard Education Press.