Buying into the company culture

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in Best-Practices Leadership,Leaders & Managers,Profiles in Leadership

Rob Eberle, 51, is president and chief executive of Bottomline Technologies, a business software firm in Portsmouth, N.H. He joined Bottomline in 1998 and became CEO in 2006. The company makes electronic payment systems to help firms manage global payments and invoices. It has won “best place to work” awards both at its U.S. headquarters as well as its operations in the United ­Kingdom.

EL: What do you see as your primary roles as CEO?

Eberle: I try to do three things: bring in new talent to the business, help our people get better each year and listen to them. Helping people get ­better is particularly important. When you ask the best leaders, “What did you do to make employees better?”, they have a good answer.

EL: Can you give an example of how you help employees do their jobs better?

Eberle: I’m willing to get tips anywhere. My 11-year-old son plays baseball. His coach huddles with the kids after every inning, giving th...(register to read more)

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{ 2 comments… read them below or add one }

Marilyn King November 25, 2013 at 1:33 pm

WONDERFUL advice! We recently wrote about the importance of Company Culture and what else employers need to know to stay in the game – Thought I’d share.


Karen Gallagher January 10, 2013 at 11:18 pm

I am adding the three questions to the bottom of all my correspondence as a leader challenge to stop and think: 1. what have you done to identify and encourage the best internal and external talent for our company? 2. How have you helped your staff get better at what they do? And 3. Did you stop and take the time to listen to staff, patients and families today? And what did you do about it?


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