Rob Eberle, 51, is president and chief executive of Bottomline Technologies, a business software firm in Portsmouth, N.H. He joined Bottomline in 1998 and became CEO in 2006. The company makes electronic payment systems to help firms manage global payments and invoices. It has won “best place to work” awards both at its U.S. headquarters as well as its operations in the United Kingdom.
EL: What do you see as your primary roles as CEO?
Eberle: I try to do three things: bring in new talent to the business, help our people get better each year and listen to them. Helping people get better is particularly important. When you ask the best leaders, “What did you do to make employees better?”, they have a good answer.
EL: Can you give an example of how you help employees do their jobs better?
Eberle: I’m willing to get tips anywhere. My 11-year-old son plays baseball. His coach huddles with the kids after every inning, giving th...(register to read more)