Phone call monitoring: Are you breaking the law?

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in Employment Law,Human Resources

A growing number of states require two-party consent to any monitoring or recording of business phone calls. And, if a recent court case is any guide, those states are ready to punish businesses that violate the rules … even if the calls originate in a different state.

The case: Two brokerage-firm clients who lived in California often spoke via phone with their stockbrokers in Atlanta. But after a dispute led the two clients to file fraud claims against the brokerage firm, they discovered that their phone calls had been recorded.

They sued again and won, alleging violations of California privacy laws that mandate a higher level of call-monitoring consent. (Kearney v. Salomon Smith Barney, No. S124739, CA, 2006)

The case pitted two states’ competing laws over a tricky question: When a call is placed from one state to another, which state’s law on telephone recording applies?

The issue arose because Georgia law permit...(register to read more)

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{ 1 comment… read it below or add one }

Ron Trombley April 20, 2012 at 5:47 pm

Does side by side OJT qualif as call monitoring if the new hire listens as observes the instructor process a live customer call?

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