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Phone call monitoring: Are you breaking the law?

by on
in Employment Law,Human Resources

A growing number of states require two-party consent to any monitoring or recording of business phone calls. And, if a recent court case is any guide, those states are ready to punish businesses that violate the rules even if the calls originate in a different state ...

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{ 1 comment… read it below or add one }

Ron Trombley April 20, 2012 at 5:47 pm

Does side by side OJT qualif as call monitoring if the new hire listens as observes the instructor process a live customer call?

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