Nail down the problem — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily
When an employee comes to you with a problem, put it in perspective before you scurry to solve it. Don’t take your panicked worker’s word for it if he says, “We’ve got a crisis on our hands,” or, “The situation is getting worse by the day.” If someone claims a problem is multiplying, respond calmly by asking, “From what size to what size?” Digging for facts that objectively characterize the scope of the “crisis” may help you realize that there’s no cause for alarm.
In the role of gatekeeper, assistants are a critical set of eyes and ears for their managers. But it's just as vital to be the voice, too. When assistants are empowered to speak up and take the lead in collaboration with their managers, the potential for increased productivity and professional growth is limitless....Click here to find out more.