Nail down the problem — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily
When an employee comes to you with a problem, put it in perspective before you scurry to solve it. Don’t take your panicked worker’s word for it if he says, “We’ve got a crisis on our hands,” or, “The situation is getting worse by the day.” If someone claims a problem is multiplying, respond calmly by asking, “From what size to what size?” Digging for facts that objectively characterize the scope of the “crisis” may help you realize that there’s no cause for alarm.
Great leaders are confident and great leaders are assertive. Luckily, confidence and assertiveness are learned skills. They are skills that successful people perpetually refine, improve and strengthen. There are always opportunities to practice and build your confidence and assertiveness....Click here to find out more.