Case in Point: Jeffrey Willnerd was a loan officer at a Nebraska bank for 21 years. He suffered from a voice impairment that affected his speech. His condition gradually worsened to the point where his voice would cut out without notice and he’d have to whisper most of the time. It didn’t affect his performance, but the bank worried how customers might react. He never requested an accommodation.
When it came time to set new performance goals for Willnerd, bank execs doubled his overall annual volume of loans from a quota of $2 million t...(register to read more)