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Attitude, absence & foul language: 3 scripts for those conversations you’d rather not have

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in Discrimination and Harassment,Employee Benefits Program,FMLA Guidelines,HR Management,Human Resources,Leaders & Managers,Management Training,Performance Reviews

Paul Falcone, author of 101 Tough Conversations to Have with Employees, chooses his words carefully when he has to counsel employees—and he wants you to do the same.

Falcone urges managers and HR pros to tackle tough workplace conversations head-on—but he doesn't want you to enter the battle unarmed. That's why he developed a series of "scripts” to use when speaking off the top of your head just won't do. Covering an array of topics—from bad breath to time card fraud—Falcone's language emphasizes treating employees with respect, politeness and firmness.

The result, he says: Communication that alerts the employee to the problem, suggests solutions and asks the employee to take responsibility for resolving the issue.

Here are three examples of his approach:

Stopping attitude problems

  • "Lisa, I need your help. You know they say perception is reality until proven otherwise. I feel like you're either angry with me or the ...(register to read more)

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{ 1 comment… read it below or add one }

Christina Parisi February 13, 2012 at 9:12 am

I have noticed that if you phrase it the right way you can say almost anything to anyone and get a constructive conversation going. Execllent advice.


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