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Stop the blame game at work and prevent selfish team members

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Cal Butera

by on
in Centerpiece,Leaders & Managers,Team Building

When a snafu strikes, the blame game on your team can take on a life all its own if left unchecked.

Your job as manager is to redirect everyone’s attention away from pointing fingers so that employees can extract positive lessons from the experience.

Follow this three-step process when responding to your team’s mistakes:

1. Dig for facts. Upon learning of a serious error or bottleneck in the system, express your desire to fix what’s broken. Don’t feel a need to make hasty predictions of who or what’s causing the mishap; keep your opinions or speculations to yourself and keep an open mind.

Say, “Our first step is to gather all the facts so that we can assess what happened. I’ll need everyone’s help with this.”

Invite all your staffers—including those individuals who may have played a role in creating the problem—to shift into investigative mode and feed you information.

Emphasize that once you’ve...(register to read more)

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{ 1 comment… read it below or add one }

Joseph Campbell February 15, 2019 at 4:20 am

Excellent article containing several recommendations that can be used by management to help team growth and development.

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