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Training on implicit bias has pluses—and pitfalls to avoid

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in Centerpiece,Discrimination and Harassment,HR Management,Human Resources

Implicit biasIn April, two black men waiting to meet a business associate at a Philadelphia Starbucks were ordered to leave unless they purchased something. When they refused, a manager called the police, who led the men away in handcuffs.

Video of the incident went viral and led to intense scrutiny of the manager’s actions. It turns out, police were called just two minutes after the men arrived at the Starbucks, located on Tony Rittenhouse Square. Critics said it was obvious that race had played a role in the reaction.

Public outcry was swift, forcing Starbucks to respond. CEO Howard Schultz called for all 8,000 of the chain’s stores to close May 29 for training designed to overcome what many consider the implicit bias that often drives discrimination.

THE LAW Bias plays a part in all discrimination, ranging from race relations to gender and disability stereotypes. Several workplace laws bar employers from discriminating against ...(register to read more)

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