Yawning at work

  • September 01, 1999

Q. I yawn too much and my bosses are starting to notice. How can I come across as more energetic?

Shut Down the Constant Complainer

  • April 01, 1999

Only the most disciplined, enlightened managers can resist the urge to argue when greeted with a nonstop complainer. But trying to convince someone that he’s wrong...

Accused of stealing ideas and brown-nosing

  • April 01, 1999

Q. I attended a “lunch and learn” session with our CEO. During the Q&A, I proposed an idea for increasing our market share. The CEO seemed pleased and said...

Managing a Lone Ranger

  • February 01, 1999

Some employees don’t buy into teams, but that doesn’t necessarily make them bad. You can turn these independent- minded staffers into valuable contributors...

Managing a ‘Teflon Boss’

  • February 01, 1999

Like Teflon, some bosses never have anything bad stick to them. Despite abortive projects and unmet commitments, they survive.

Respond to Excuses With Force

  • January 01, 1999

Warning: The way you respond to your employees’ excuses may actually encourage them to feed you more excuses. If you readily accept their reasons for being late,...

Coming across as unenthusiastic to clients

  • January 01, 1999

Q. I recently got some feedback that alarmed me from a client. He said I was too laid back, that I didn’t seem enthusiastic enough about working on his account....

Secrets of Reading People

  • January 01, 1999

You can persuade, delegate and lead people more successfully if you understand what they’re thinking. But most people won’t tell you what’s on their...

Managing a sloppy employee

  • December 01, 1998

Q. I supervise an employee whose hygiene is so poor that fellow employees complain to me and, frankly, gag from the smell. Our HR director has twice asked him to do...

How to disagree tactfully

  • November 01, 1998

When you hear an incorrect statement, do you blurt out “that’s wrong” without skipping a beat? That’s not always a wise move.

Make the buddy system work

  • January 01, 1998

Many organizations have a buddy system in which an employee volunteers to help a newcomer get settled in the job.

Introduce visitors

  • September 01, 1997

When you greet visitors—such as key customers or vendors—escort them from the reception area to your office, introducing them to your colleagues along the...

Follow the ‘three-sentence’ rule

  • September 01, 1997

To ensure that you don’t hog a conversation, limit yourself to three sentences before you stop to ask a question or pause to let the other person jump in