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Workplace Communication

In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?

We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.

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Early in his career, Michael Critelli, now CEO of Pitney Bowes, failed to make partner but learned a useful lesson from a painful episode.
In case you think only “yes men” get ahead, think again.
Here’s how things stood in 1933: The jobless rate in America hit 25 percent. Business investment choked. Banks defaulted. Totalitarianism swept the globe.
According to the best available estimates from both the Union and Confederate armies during the Civil War, an officer had a 15 percent higher chance of being killed in battle than an enlisted man. And a general’s chance of being killed in battle: about 50 percent higher.
An adoring crowd mobbed the political hero from Illinois and welcomed him with three resounding cheers, and then three more.
David Fincher, the movie director notorious for Seven and Fight Club, learned early to let criticism roll off his back.
Settling on a walkaway point in negotiations seems easy if you’re working in a stable environment. But what if your options run better or worse? In turbulent conditions, winning can mean improving your capacity to observe and respond.
To be an effective team leader, it's important to avoid talking too much and listening too little. Here are some strategies that can help you master active listening.

In a perfect world, managers would regularly tell you what a fantastic job you’re doing and how they notice all the hard work you put into everything you do. Most workplaces aren’t perfect, though.

Overcome any hesitancy to ask for a high-ranking person’s business card.

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