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Workplace Communication

In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?

We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.

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When talking with employees, you need to help them understand why they should engage—why they’re there —beyond earning a paycheck. That requires a reason, and a reason is best conveyed through a story.
Remember that you’re there only to help your audience, not win an oratory award.
In response to falling profits and outrage at their sky-high compensation, a few chief executives have made it known that they’re docking their own pay.
Hope really does propel us toward our goals.
Focus is difficult to define, but your organization has it when you notice the following traits:
Tennis champion Roger Federer never thought he’d dominate his sport, much less have a shot at becoming a tennis superstar. Barring injury, he’ll continue gaining ground this year on tying, and perhaps even beating, Pete Sampras’ record number of Grand Slam titles. At age 25, Federer needs five wins to tie.
On the surface, it looks simple. If you put a new plan in place but the numbers show it’s failing, you tweak it, or dump it. The trick is correcting course without overreacting. And that can be more delicate than it seems.
Organizations that develop systems to identify, evaluate and respond to ambiguous threats are much better at averting failure than those that don’t, according to three business professors who’ve studied it.
Most of us were never trained to listen well. Our schools teach reading, writing and speaking skills far more thoroughly than listening skills. Many of us display bad listening habits.
Significant problems occur when employees with differing responsibilities need to cooperate—and don't. Here's a five-step plan for a one-hour solution that can help employees understand each other.
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