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Workplace Communication

In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?

We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.

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Ask why someone delayed starting a top-priority task
Display or announce your e-mail address when you take questions after making a presentation.
Tell your team: “Why don’t we just stop working on this?”
Say someting nice about photos and other objects that people display in their offices.
Your handwriting shows that you invested extra time to express your thanks.
Encourage your people to excel with a statement of confidence.
When interpersonal conflicts arise, apply this seven-step process to resolve them:
Colin Powell showed bravery in combat—once rescuing his comrades after a helicopter wreck in Vietnam— but it was in military strategy that he always achieved a perfect score.
When talking with employees, you need to help them understand why they should engage—why they’re there —beyond earning a paycheck. That requires a reason, and a reason is best conveyed through a story.
Remember that you’re there only to help your audience, not win an oratory award.
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