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Workplace Communication

In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?

We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.

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Whose fault is it?

by on October 1, 1997 11:00am
in Workplace Communication

The next time you assign blame for a missed career opportunity, whether it’s a lost promotion or a low merit-pay increase, beware of shifting responsibility away from yourself.
You think office politics are tough? Imagine battling the real thing.
Speak in the present tense whenever possible.
The most persuasive communicators balance advocacy and inquiry.
Just because you love your job doesn’t mean you’ll stay there for a while.

Burned out?

by on September 1, 1997 3:30pm
in Workplace Communication

Do for pay what you’d do for play.
I am a technical assistant. My supervisor misunderstood the tone of an e-mail I sent her, where I was questioning a decision she made. She became very angry.
Walter B. Wriston is among the most influential American business figures of the 20th century.
To ensure that you don’t hog a conversation, limit yourself to three sentences before you stop to ask a question or pause to let the other person jump in
When you make a mistake on a high-visibility project, take responsibility.

Answer the question

by on September 1, 1997 10:30am
in Workplace Communication

One of the most common and easily preventable causes of communication breakdown is when individuals fail to address someone’s question.
Some managers have trouble expressing exactly what they want their team to do.
Introduce your next presentation with flair.
You’ve heard all the standard ways to network, such as chatting up strangers at a trade show and setting up informational interviews with potential employers.
Before a job interview, ask the interviewer to send you the job description ahead of time.
Public relations usually applies to companies looking for good publicity. But you can borrow the same techniques to increase your visibility at work and trumpet your success.
Spend a few hours in an entirely different part of your business.

One-year review

by on August 1, 1997 12:30pm
in Workplace Communication

Wondering whether to change jobs?
There’s a fine line between asserting yourself and sounding defensive.
Harvey Mackay likes to say TGIM: Thank God It’s Monday.
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