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Workplace Communication

In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?

We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.

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Suffering a mental block? Step back and relax your mind.
When someone calls and wants you to make a big decision or negotiate a deal, call them back.
Quiet employees are often excellent workers, but you may want to break through their silence and encourage them to share ideas and update you more regularly on their progress. If you find it hard to get them to open up to you, don’t keep trying to launch conversations.
Savvy managers have exceptional “b.s. detectors.” They usually know when someone is lying to them, and this insight give them a more accurate sense of an individual’s character.
Once you instruct entry-level workers, it’s important not to hover.
Tired of too much noise in staff meetings?

Cut to the chase

by on February 1, 1998 7:30pm
in Workplace Communication

Beware of babbling when you’re trying to persuade your boss.
Rather than start your day with a hastily scribbled list of tasks, take an extra minute to cluster the items by time of day.
If you’re tense or angry, don’t take it out on your computer keyboard.
Get them thinking and contributing by asking, “Has anyone found a really effective way to...?”
Like pesky ants, demotivators can infest your workplace and prove hard to eliminate. They rarely disappear on their own, which means you must take steps to root them out.
When a snafu strikes, blame can take on a life all its own. Your job as manager is to redirect everyone’s attention away from pointing fingers so that employees can extract positive lessons from the experience.
How to react to a few uncomfortable situations in the workplace
Rather than complain repeatedly to anyone who’ll listen about how poorly you’re treated or how frustrated you feel, focus on upgrading your performance so that you can wield more influence over your career.
You never know when you’ll run into someone influential who might advance your career.
Determine how much you care about your current job.
An outstanding employee would like to supervise his own department.  You feel this would interfere with the very structure of your company, but you don't want to lose this employee.

Scared of writing?

by on February 1, 1998 7:00pm
in Workplace Communication

Don't cheat yourself out of a promotion because you're afraid that you're a poor writer.

Respect the law

by on February 1, 1998 7:00pm
in Workplace Communication

Don't cross any legal lines just because one boss encourages you to get something done no matter what.

Confident vs. cocky

by on February 1, 1998 7:00pm
in Workplace Communication

If you’ve ever spent any time with a career coach or outplacement specialist, you’ve probably been nagged about the need to come across as a confident winner in job interviews. That’s not as easy as it sounds.
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