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Office Communication

Communication in business requires the understanding of different communication styles, and the ability to break down communication barriers.

In business communication, effective communication requires a sort of “office communication toolkit” – the kind of resource Business Management Daily provides.

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Languages are living things that evolve over time, with new words created and old ones falling out of common use. Still, just because a lot of people use a word, or use it in a new way, doesn’t make it correct. Veteran copy editor and “word nerd” Tom Stern offers words and phrases to watch out for.
Employees at SceneTap range in age from 18 to 55, millennials to boomers. The younger set likes social media and is tethered by smartphone. Thirty-somethings prefer email, instant messaging and videoconferencing. Boomers go for phone calls and walking around. To accommodate each communication style, the phone application company tracks who likes what.
People fall under four “behavioral styles” based on what motivates them. Understanding your behavioral style and learning to identify and adapt to others’ can help you communicate better, writes Ivan Misner of BNI, a business-networking organization.
It’s hard to move up in your career if you never speak up at work, writes executive coach Joel Garfinkle, who offers three steps to help reluctant workers find their voice.

Helen Cunningham and Brenda Greene are the authors of The Business Style Handbook: An A-to-Z Guide for Effective Writing on the Job, recently published in an updated second edition. We contacted them to get their best advice for administrative professionals who want to improve their workplace writing skills.

Plenty of people find themselves wondering if they’re using commas correctly, or worse, unknowingly using them incorrectly. No need to fear, though. “Grammar Girl” Mignon Fogarty has some grammar reminders to help you become more comma-savvy.
If you want to influence people and effectively persuade them to embrace your ideas and follow your lead, you need to start by becoming an excellent listener, say Mark Goulston and John Ullmen, authors of Real Influence: Persuade Without Pushing and Gain Without Giving In. They identify four levels of listening.
Strong communication skills are a must for anyone in the workforce today, and there are some things that simply should never come out of your mouth, says Roxana Hewertson, CEO of Highland Consulting Group.

Twitter is a popular and important marketing tool these days. It’s easy to come up with interesting tweets for a fun brand that sells some­­thing people love, but what do you tweet to bring people’s attention to a relatively boring product or service?

Now that everyone is spending more time texting, a few rules of the road might be in order. Geoffrey James, writing in the Sales Source column for Inc., has come up with his unwritten rules for business texting.
AVG Technologies Digital Diaries project looks at how social networks affect people’s work lives. A study re­­leased as part of the project included 4,000 people in 10 countries and found that more than half felt that workplace privacy has decreased with the pro­­liferation of social media networks.
Face it: Strong emotions can come into play when you negotiate. In 2011, the sale of a $3 million brownstone in New York’s Greenwich Village almost blew apart in a fight over a $300 washing machine. One of the buyers ripped up a seven-figure cashier’s check and stomped out to a bar. So what does this mean for you?
As Harvard Business School professor and researcher Amy Cuddy notes, “Our bodies change our minds, and our minds can change our behavior, and our behavior can change our outcomes.” It’s all based on body language.

When you’re trying to persuade em­­ployees, you may figure if you cite enough evidence, you’ll break down others’ resistance and they’ll agree with you. But reason alone may not suffice. Use techniques that induce compliance.

While it could be bad for your career to point out every misstep your boss makes, you’re more likely to get a boost if you can kindly communicate constructive criticism when he really needs it, says writer and entrepreneur Jennifer Winter. She offers three tips to help you make sure any feedback you offer your boss is both diplomatic and productive.

High-functioning boards and executive teams don’t miraculously work just by focusing on common challenges. They spend a few hours once a year setting ground rules. You can use quips as reminders.

Every boss loves an efficient worker, says Adria Saracino, head of outreach at digital marketing agency Dis­­tilled. She has five tips to help you up your efficiency and impress your boss.

Some companies are taking a new approach toward employees who retire or leave to pursue new challenges. They are establishing groups to help everyone stay in touch and keep the lines of communication open. These programs have many em­ployees wondering what the company benefits from in return.

If you sense your presentations are failing to rouse others to action, it’s probably time for a tuneup, says career and business advisor Beverly Flaxington. Here are six steps to a more powerful presentation.

If you believe the workplace is no place to make friends, you’re not only wrong, but your delusion could be hurting your career, says corporate trainer Shola Richards.

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