Question: Telephone screening and taking messages are a very important part of my
job, but I am terrible at getting a name right when someone calls.
Does anyone...
Question: Although I am not in charge of making sure that the restrooms stay clean, people tell me when it needs cleaning.
Any suggestions on how to...
Nearly half of U.S. employees say their employers have not set clear performance goals for them. Solution: Encourage supervisors to use these six steps to create a...
Question: I work in at a college and have a situation: One of my co-workers is very
sensitive to smells (perfumes, colognes, etc.) and is often relocated to other...
Question: I am a notary public and I was asked by my new boss to sign some legal
documents for the sale of his home. I accidentally entered the wrong
expiration date...
Question: We have several partners in our law firm who constantly ask administrative
staff to do personal things, like shop online, wrap gifts, make
personal travel...
Question: We're implementing a new policy: All personnel
(secretaries/receptionists/admins, etc.) must give one month's notice before
leaving the company. If proper...
Question: I'm wondering if any of my fellow admins/executive assistants
know of a book on business etiquette.For example:
How to introduce someone to the...
Question: I have a co-worker who wears
trashy clothing to work almost every day. Even when she tries her
hardest to dress professionally, she still looks horrible...
Question: I
have been an admin. for about 2 years -- it is my first job out of
college -- and I recently had my annual review. Everything went fine,
but one...
Question: One of my co-workers becomes defensive when I or anyone else offers
constructive criticism. The last time I made a suggestion, she acted very
offended and...
Question: I work with a person who has recently been promoted into the management ranks.
My problem is that she over explains the simplest thing. I hate to interact...
Question: I would like some advice on how to train and make my co-worker independent. He
is a complete fresher in this line (admin) and although he has been with...
Question: My boss often acts in a way and makes comments that hurt my feelings and those
of others in my office. For example, today she said that I made too much...
