Telephone etiquette

  • August 17, 2007

Question: Telephone screening and taking messages are a very important part of my job, but I am terrible at getting a name right when someone calls.  Does anyone...

Restoring restroom etiquette

  • July 20, 2007

Question: Although I am not in charge of making sure that the restrooms stay clean, people tell me when it needs cleaning. Any suggestions on how to...

Can I undo a major ‘oops’?

  • June 23, 2006

Question: I am a notary public and I was asked by my new boss to sign some legal documents for the sale of his home. I accidentally entered the wrong expiration date...

How much notice should you give?

  • May 05, 2006

Question: We're implementing a new policy: All personnel (secretaries/receptionists/admins, etc.) must give one month's notice before leaving the company. If proper...

Business Etiquette Tips

  • April 20, 2006

Question: I'm wondering if any of my fellow admins/executive assistants know of a book on business etiquette.For example: How to introduce someone to the...

Inappropriate office attire

  • April 07, 2006

Question: I have a co-worker who wears trashy clothing to work almost every day. Even when she tries her hardest to dress professionally, she still looks horrible...

The office informant

  • March 17, 2006

Question: I have been an admin. for about 2 years -- it is my first job out of college -- and I recently had my annual review.  Everything went fine, but one...