Telephone etiquette

  • August 17, 2007

Question: Telephone screening and taking messages are a very important part of my job, but I am terrible at getting a name right when someone calls.  Does anyone...

Restoring restroom etiquette

  • July 20, 2007

Question: Although I am not in charge of making sure that the restrooms stay clean, people tell me when it needs cleaning. Any suggestions on how to...

Can I undo a major ‘oops’?

  • June 23, 2006

Question: I am a notary public and I was asked by my new boss to sign some legal documents for the sale of his home. I accidentally entered the wrong expiration date...

How much notice should you give?

  • May 05, 2006

Question: We're implementing a new policy: All personnel (secretaries/receptionists/admins, etc.) must give one month's notice before leaving the company. If proper...