Telephone etiquette

  • August 17, 2007

Question: Telephone screening and taking messages are a very important part of my job, but I am terrible at getting a name right when someone calls.  Does anyone...

Can I undo a major ‘oops’?

  • June 23, 2006

Question: I am a notary public and I was asked by my new boss to sign some legal documents for the sale of his home. I accidentally entered the wrong expiration date...

Business Etiquette Tips

  • April 20, 2006

Question: I'm wondering if any of my fellow admins/executive assistants know of a book on business etiquette.For example: How to introduce someone to the...

Inappropriate office attire

  • April 07, 2006

Question: I have a co-worker who wears trashy clothing to work almost every day. Even when she tries her hardest to dress professionally, she still looks horrible...

The office informant

  • March 17, 2006

Question: I have been an admin. for about 2 years -- it is my first job out of college -- and I recently had my annual review.  Everything went fine, but one...

Over explainer

  • September 02, 2005

Question: I work with a person who has recently been promoted into the management ranks. My problem is that she over explains the simplest thing. I hate to interact...

Training a co-worker to be independent

  • August 19, 2005

Question: I would like some advice on how to train and make my co-worker independent.  He is a complete fresher in this line (admin) and although he has been with...

Rude comments from the boss

  • July 29, 2005

Question: My boss often acts in a way and makes comments that hurt my feelings and those of others in my office.  For example, today she said that I made too much...