Inconsistent hiring sinks your defense

  • December 01, 2002

Don't leave the hiring and firing process up to your managers. Standardize your practices, and make sure everyone follows them. Giving any worker, especially a disabled...

Rehiring ex-addict? Get proof of rehab

  • August 01, 2002

Joel Hernandez had worked for Hughes Aircraft for 25 years when he tested positive for cocaine during a workplace drug test. Rather than be fired, he resigned. The...

Convey displeasure, not disgust

  • November 01, 2001

Neil Patterson lost it. Fed up with his employees’ poor effort, the CEO of Cerner Corp. wrote an e-mail to senior managers that read, in part, “Hell will...

Promise discretion, not confidentiality

  • November 01, 2001

An employee wants to confess wrongdoing or alert you to sensitive personnel or safety matters. But before opening up, the worker asks, “Can you keep this...

Tame an intrusive boss

  • September 01, 2001

I’m a good manager—when I’m left alone. But I have a new boss who’s always contradicting me in front of my employees and generally butting in.

Manager’s insubordination wins protection

  • August 01, 2001

Jane Foster had a tough decision: Follow the Americans with Disabilities Act (ADA) or follow her boss's orders. She went with the ADA and got fired. But a court has...

Rethink your nepotism policy

  • June 01, 2001

If you have a policy that bans hiring employees' spouses, consider dropping it, or at least rewriting it. Reason: 14 percent of dual-income married couples now work in...

Turn nitpickers into pushovers

  • April 01, 2001

Some people love to pick apart whatever you say. Rather than cooperate, they raise objections or challenges.

Manage a loud talker

  • February 01, 2001

Some otherwise great workers have a big drawback: They’re incredibly loud.