Manager’s insubordination wins protection

  • August 01, 2001

Jane Foster had a tough decision: Follow the Americans with Disabilities Act (ADA) or follow her boss's orders. She went with the ADA and got fired. But a court has...

Rethink your nepotism policy

  • June 01, 2001

If you have a policy that bans hiring employees' spouses, consider dropping it, or at least rewriting it. Reason: 14 percent of dual-income married couples now work in...

Turn nitpickers into pushovers

  • April 01, 2001

Some people love to pick apart whatever you say. Rather than cooperate, they raise objections or challenges.

Manage a loud talker

  • February 01, 2001

Some otherwise great workers have a big drawback: They’re incredibly loud.

See through smooth talkers

  • September 01, 2000

New managers often regard the most talkative, confident employees as the most intelligent members of the team. That can be a faulty assumption.

Show real empathy, not fake concern

  • July 01, 2000

Most employees see through a boss who communicates like an actor playing a role. If you seem canned, you’ll lose chances to build rapport and credibility

Handle moody employees

  • July 01, 2000

Everyone has bad days. But a moody person may brood so much that it brings the whole team down.

Test for poise

  • May 01, 2000

If you have doubts about job candidates, say near the end of the interview, “I question whether you’re qualified for this job."

Monkey see, monkey do

  • February 01, 2000

Most management books say you should model the behavior you want from your employees. That’s good advice—sometimes.

The best way to probe

  • January 01, 2000

When you’re interviewing a job candidate or weighing whether to promote someone, encourage them to analyze the past.