Shackleton’s secret: ability to adapt

  • January 01, 2004

Sir Ernest Shackleton never did get to walk across the South Pole. The explorer’s huge ego had betrayed him when he set off for Antarctica in the dead of winter,...

6 ways to manage difficult people

  • December 01, 2003

1. Focus on what you want to happen, not on how you feel. The emotional response always kicks in first, but the trick is not to act on it. 2. Schedule a meeting to...

Inconsistent hiring sinks your defense

  • December 01, 2002

Don't leave the hiring and firing process up to your managers. Standardize your practices, and make sure everyone follows them. Giving any worker, especially a disabled...

Rehiring ex-addict? Get proof of rehab

  • August 01, 2002

Joel Hernandez had worked for Hughes Aircraft for 25 years when he tested positive for cocaine during a workplace drug test. Rather than be fired, he resigned. The...

Convey displeasure, not disgust

  • November 01, 2001

Neil Patterson lost it. Fed up with his employees’ poor effort, the CEO of Cerner Corp. wrote an e-mail to senior managers that read, in part, “Hell will...