When an employee is caught in a lie

  • December 01, 2006

A single untruth needn't result in imme­diate dismissal, but a steady pattern of unreliable reporting or telling tall tales undoubtedly makes an employee a poor team...

Sy Syms: suited for success

  • November 01, 2006

When clothing retailer Sy Syms founded Syms in 1959, he gained a competitive edge simply by doing things sooner than his competitors.

Tips for managing your friends

  • October 01, 2006

When you work together, it's easy to become friends. When you become the manager, those relationships change.

Paid Time Off Programs Compared In Survey

  • September 19, 2006

When it comes to time off, it seems that all the talk is about paid time off (PTO) programs. But just because Traditional programs might not receive as much of the HR...

Ben Franklin on continuous improvement

  • September 01, 2006

Benjamin Franklin managed to set up America’s first publishing chain, public library, fire department and nonsectarian university; plus “discover”...

Mike’s sells the rumble, not the Harley

  • September 01, 2006

In 1992, Mike Schwartz walked into a Harley-Davidson dealership in Delaware … and learned that he’d have to wait a year and half for his bike. Convinced...

Get the full package: head, heart & guts

  • September 01, 2006

“Whole” leaders balance head, heart and guts, while “partial” leaders lag in one or two qualities. Here’s a series of questions to...

How Snapper’s CEO said ‘No’to Wal-Mart

  • August 01, 2006

When he acquired high-end lawn mower manufacturer Snapper in 2002, CEO Jim Wier’s lowest-priced machine sold for about $350. Because Wal-Mart also sold six other...

Mary Kay: putting on a happy face

  • August 01, 2006

Mary Kay Ash was devastated after her husband died. But the cosmetics queen had a big conference coming up, so she did what she’d always done in the face of...

Stop ex-employees from stealing your customers

  • July 24, 2006

A key employee jumps ship to work for your competitor. Over the next several months, you lose some of your best customers to the competition. Unless your former employee...

How to handle employee recognition?

  • July 21, 2006

Question: My company has never had an official, organized system for presenting any type of employee recognition. But now, we are recognizing two employees at the same...

Basics from the Law of the Edge

  • July 01, 2006

Professional football teams are fairly evenly matched. What makes the difference between winners and losers is leadership. John C. Maxwell calls it the Law of the Edge,...

Managing your average performers

  • June 01, 2006

Studies show that nearly all the time most managers spent on "people work" is divided between their best performers and their worst ones. The people in the mid­dle...

When someone dies, lead the survivors

  • May 01, 2006

An employee’s death can leave your people tumbling through grief, denial, confusion, rage, guilt, shock and more. Grief Steps author Brook Noel observes that...

The pillars of Army leadership

  • May 01, 2006

In 1973, the U.S. Army training manual outlined a leadership philosophy called “Be, Know and Do.” Over the years, a number of leaders have credited that...

Rudy Giuliani’s 6 leading principles

  • May 01, 2006

When former New York City Mayor Rudy Giuliani spoke at a conference hosted by the Center for Creative Leadership last year, he named six essential qualities of great...

Marcy Blochowiak on empowerment

  • April 01, 2006

Someone once advised Marcy Blochowiak, head of the Georgia-based financial services marketing firm World Financial Group, that she would have to lead herself before she...