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People Management

With some employees, it isn’t a matter of ability, it’s a matter of attitude. And while you can’t control someone’s horrible personality, you can decide how you’re going to respond. Use these scripts and strategies to confront problem employees and effectively manage employee discipline so you can bring motivating back to the forefront of your workday.

The first rule of people management is not to let one bad apple spoil your whole bunch. Difficult people can put a strain on the productive members of your team.

Make the most of your human capital. Browse our articles on the good, the bad and the ugly of People Management…

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Q. I’m amazed by the demands my employees make. It never stops. They want to work from home. They want more time off (one guy requested a three-month sabbatical!). I never expected being a supervisor would require fending off constant outlandish requests. What can I do?
Employees who make a point of being at work every day are a manager’s dream, right? Not so fast. Beware the cost of employees who never take a day off despite being ill.
Being negative solves nothing—and more often than not, it causes people to shut down and disengage, says Jon Gordon, author of The Power of Positive Leadership.
Finding qualified candidates requires an investment of time, energy and money from all involved in your organization’s recruitment, hiring and training functions—but your role as a manager doesn’t really begin until after employees have completed their new-hire paperwork.
As a young manager at Johnson & Johnson, Jim Burke developed a therapeutic chest rub for children. The product launched to great fanfare—and failed miserably.
Your employees have job titles. And specific duties are inherent in the title. But, often, it’s not that simple. Here are some guidelines to help you keep job descriptions in line with the actual work your employees do.
Looking to add to your team? Scott Wintrip, author of High Velocity Hiring: How to Hire Top Talent in an Instant, offers these tips.
When new employees join your team, they may already be feeling worried about fitting in or failing. Don’t make the transition harder on them. Instead, follow this advice.
Offering employees incentives can be a great motivator—if you do it the right way. Follow these rules.
Here are six points to help guide you when you tell an employee that you will be monitoring his work.
If you want your best employees to head for the hills, do these three things.
Some executives, like dogs, “bite” by being disrespectful or demeaning. There are key indicators, Timothy R. Clark explains, that signal this tendency quickly.
We have a belief that when we’re listening to someone, we have to do something to show that we’re listening, like smiling or nodding our head. Not so. That’s called looking like you’re listening.
As a teenager, IBM executive Patrick Tambor and his band mates practiced at his house. Overhearing them discussing whether they should forgo college and pursue their music, Tambor’s father decided to get involved.
One of the worst things you can realize as a manager is that you have promoted someone you shouldn’t have. Here’s how to prevent promoting an employee to a position that he's not ready for.
In the 1970s, David Rockefeller ran Chase Manhattan Bank. His longtime public affairs aide, Fraser Seitel, helped draft the CEO’s speeches. In the nearly 50 years that Seitel worked for Rockefeller, he only ticked off his boss once.
What do employees want most from leaders? A study published in the Harvard Business Review says it boils down to one thing: respect.
This month’s award for Best Communicator goes to Ben Congleton, founder and CEO of Olark for showing what real empathy and support looks like.
Whether they give a pat on the back or a kick in the butt, great managers reward and recognize their people quickly. Don’t underestimate the power of recognition and the effectiveness of feedback, both positive and negative. Here are three recognition disciplines that will help.
How to give employees work/life balance and keep the workplace productive.
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