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People Management

With some employees, it isn’t a matter of ability, it’s a matter of attitude. And while you can’t control someone’s horrible personality, you can decide how you’re going to respond. Use these scripts and strategies to confront problem employees and effectively manage employee discipline so you can bring motivating back to the forefront of your workday.

The first rule of people management is not to let one bad apple spoil your whole bunch. Difficult people can put a strain on the productive members of your team.

Make the most of your human capital. Browse our articles on the good, the bad and the ugly of People Management…

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It's not unusual for workers to resist new responsibilities. Sometimes, what drives this resistance is not fatigue or laziness or resentment, but fear — of change and of failure.
How do you deal with employees who seem to have negative attitudes about every decision you and your teams make? Here's some expert advice:
Chances are your new hires get at least some on-the-job training from experienced, high-performing team members. Those same veterans are also often the employees who are chosen to attend advanced training programs, and then asked to share their new knowledge with their colleagues. But are they good trainers?
"Where are those slides for the Veblen proposal?" "I think they're on Martin's desk." Everything in your office seems to end up on Martin's desk, because Martin's never at his desk. He's been telecommuting for six months — but most of the time, you're not sure where he is.
Suspecting that an employee's performance is suffering due to personal problems is one of the toughest situations a supervisor can face. Here's some advice that can help:

You don't want to play den mother to your employees, but a new trend gaining publicity may put you in that role. So-called "workplace bullying" is no longer something you can shrug off. If you see it, you'd better try to stop it.

What can you do to make sure your feedback makes a real difference in employee performance? Here are some suggestions from the pros:
We've said many times that the first step in an effective performance management process is developing a performance plan for each employee. And you know you should involve your employees in setting the specific work goals that make up that plan.
You want to squeeze the most value from your technology training dollars. But short of gazing into a crystal ball, you aren't quite sure how to predict your future training needs. Try this step-by-step approach to identify the best areas to invest your training dollars.
Issue: Prove that dollars spent on training employees represent money well spent. Risk: Going out on a limb without convincing proof. Action: Use free online tools to help you ...

Small businesses spend a lot of time and money on employee training, but they rarely measure their return on investment (ROI). And while it's not easy to measure your training ROI, it's important to make sure the money you're spending actually boosts the bottom line.

Every manager's dealt with demanding and unreasonable employees. But every manager's also dealt with workers whose demands are reasonable — but who are afraid to ask the boss (that's you) for what they need. Here are some ways you can help:
As the economy slowly rebounds, many managers are getting ready to do something they haven't done in a long time — hire new workers. Are you out of practice?
When you delegate, the task you see as a molehill may seem more like Mount Everest to the employee you ask to do it. Lack of confidence is just one of the reasons why employees can be daunted by the thought of delegation. Here's some sage advice from the pros that will help you help your team:
No managers like to enforce policies they don't support themselves. But doing so is an essential skill for team leaders.
Issue: A solid return-on-investment (ROI) analysis helps your organization buy more for its training dollar. Benefit: ROI can help you prove, or disprove, that training is improving the bottom line. ...
You know that you can't retaliate against employees who request accommodation under the Americans with Disabil-ities Act (ADA). But in addition to this anti-retaliation rule, the law includes a little-known "interference" ...
Issue: If managers "go public" about employee discipline, it could spark an invasion-of-privacy lawsuit.
Risk: Jury awards and damaged employee morale, leading to turnover ...
Issue: Community colleges provide high-quality employee training at a reasonable cost.
Benefit: Employees learn new skills and feel more loyal to your organization ...
The Equal Employment Opportunity Commission (EEOC) is starting a new voluntary mediation pilot program in which private-sector discrimination charges filed ...
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