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People Management

With some employees, it isn’t a matter of ability, it’s a matter of attitude. And while you can’t control someone’s horrible personality, you can decide how you’re going to respond. Use these scripts and strategies to confront problem employees and effectively manage employee discipline so you can bring motivating back to the forefront of your workday.

The first rule of people management is not to let one bad apple spoil your whole bunch. Difficult people can put a strain on the productive members of your team.

Make the most of your human capital. Browse our articles on the good, the bad and the ugly of People Management…

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With the Olympics a few weeks away, the question on everyone’s mind is, “Who will win?” Try positing a different question to your employees, “Why does it matter?”
Are you concerned about possible FMLA abuse? The law and FMLA regulations allow employers to insist on receiving FMLA certification forms directly from a health care provider’s office—and not by way of the employee. That way, there’s little chance the employee can alter what the doctor has certified ...
The most effective managers delegate freely. They go beyond just handing out assignments and even delegate the task of motivating employees.
For the first time, the Indiana Supreme Court has endorsed a claim brought by a former employee against a supervisor (rather than the company for whom he worked) on the grounds that the general harassment was so severe as to constitute illegal bullying ...
If you aren’t careful, arbitration agreements can leave your company paying more, not less. That can happen when employees file a federal lawsuit regardless of an agreement requiring arbitration. Then the court has to decide whether the arbitration agreement is valid ...
Sometimes, even the best HR professionals may feel paralyzed when faced with a major employee discipline decision, such as whether an employee should be fired. They hedge and keep asking supervisors questions, or keep an investigation open to get more information. If this sounds like your HR office when dealing with a discrimination complaint, relax ...
Josh Weston, CEO of Automatic Data Processing, challenged one of his division managers to follow up an increase in productivity with goals to top their performance the following year.
In 1999, Linda Guyden, a former vice president for Prudential Insurance Company in Newark, and 358 other employees received a $10 million settlement for race discrimination and related claims against the company. Then, in 2000, Guyden filed a separate federal lawsuit based on her complaint ...
Inevitably, your organization will have to conduct a workplace investigation. It may be because an employee has alleged discrimination, or perhaps someone has stolen something. Whatever the reason, an investigation is in order—and you have to get it right. An inadequate investigation can do more harm than good ...

The Fair Labor Standards Act (FLSA) requires employers to compensate employees for any time spent on the job that benefits the employer. There are, however, some exceptions. For example, if employees use their own time to study materials that will qualify them for promotions, that time generally doesn’t have to be paid.

During his years as senior vice president at Hallmark Cards Inc., Jim Welch managed 600 employees. He wanted every one of them to feel comfortable criticizing him.
When employees face problems, that's your chance to shine as a motivator. Help them work out of a jam and their morale will improve.
Many managers find it difficult to tell diligent workers that they're screwing up, but that's an inescapable part of your job.
About 10 years ago, consultants started emphasizing pay-for-performance as a motivational tool. The idea stuck.
About one year ago, you hired Jim with high hopes. After a grueling search, you decided that he could plug a hard-to-fill hole in your company. You were thrilled.
Q. One of our employees recently came back from FMLA leave. Before he left, we never agreed on the method by which he would pay his share of health insurance premiums. It’s been two months now, and the employee hasn’t mentioned it or attempted to pay us back. What can we do to collect the premium? ...
Lots of employers insist their employees sign agreements mandating arbitration to resolve employment law disputes. Conventional wisdom suggests that such alternative dispute resolution is less costly, less time-consuming and less risky than a jury trial. But conventional wisdom may be wrong ...
Q. I am working with my supervisory staff on how to deal with a difficult employee. He insists he has the right to be represented when his supervisor wants to discuss a performance problem. He recently asked to have another employee come with him for a meeting with his supervisor regarding his poor attendance. We are a nonunion company. Any suggestions? ...
The U.S. Labor Department has announced that Dow Chemical of Freeport paid $861,647 in back wages to 648 operating engineers as a result of a federal investigation ...
You want everyone on your staff to respect you. But what matters even more is that your top performers enjoy working for you.
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