People Management skills for all types of managers — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Page 50
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People Management

With some employees, it isn’t a matter of ability, it’s a matter of attitude. And while you can’t control someone’s horrible personality, you can decide how you’re going to respond. Use these scripts and strategies to confront problem employees and effectively manage employee discipline so you can bring motivating back to the forefront of your workday.

The first rule of people management is not to let one bad apple spoil your whole bunch. Difficult people can put a strain on the productive members of your team.

Make the most of your human capital. Browse our articles on the good, the bad and the ugly of People Management…

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It’s becoming a common problem: An employer discovers disparaging comments on an employee’s Facebook, MySpace or personal blog. Maybe a post reveals internal company information. Can the employer take disciplinary action? A series of new laws and evolving legal doctrines have placed limits on how far an employer can encroach on the private and off-site activities of its employees.

Soon after Gary Lizalek was hired at a Wisconsin medical firm, he informed the company that he believed, as a matter of religious faith, that he was three separate beings. The company fired all three Lizaleks. He sued, saying the company failed to accommodate his religious beliefs.

This month's collection of real-world quick tips from American business leaders, brought to you by members of The Alternative Board.

I'm a one-person HR department, but I know a lot about payroll from an earlier job. Our finance supervisor just quit, so now I'm doing that job too. The sole remaining finance employee got a raise to reflect his increased workload, but I haven't received any extra pay. How should I approach my boss to address this disparity?—B.G., Fla.

How do you deal with problem employees? Expert HR trainer Amy Henderson says supervisors' discussions should focus on four points when addressing problem behavior.

When laggards repeatedly fail to meet minimal job expectations, putting them on probation will only get you so far.
The ability to ask shrewd questions is a manager’s secret weapon. By posing carefully worded inquiries in a neutral tone, you increase your odds of getting more revealing answers.
You already know to praise more than you criticize. But there are subtler ways to convey your satisfaction with employees’ effort or performance.
When John Shiely became chief executive of Briggs & Stratton Corp. in 2001, he learned to modulate his communication style. Instead of telling staffers what he wanted, he asked questions and listened without interrupting.

Surveys of U.S. workers consistently show that employees want more than a paycheck from their jobs—they want to feel safe, secure and appreciated at work. Here are eight guidelines for recognizing and rewarding employees, according to an Adecco management report.

Now that warm weather has arrived, it seems abundantly clear that some of our employees are, shall we say, hygienically challenged. Any suggestions on what to say or how to handle an employee who has body odor?—Darlene, Pennsylvania
Surveys of U.S. workers consistently show that employees want more than a paycheck from their jobs—they want to feel safe, secure and appreciated at work. Good recognition and rewards provide employees with three things: A fair return for their efforts. Motivation to maintain and improve their performance. A clarification of what behaviors and outcomes the […]
I need some help coming up with good interview questions. We’re hiring and—because the economy is so slow—we’re getting tons of applicants for every job we post. Many are equally well-qualified, so we have the luxury of looking for people with the intangible qualities we seek: initiative, collaborative skills, entrepreneurial spirit, pride in a job well done. I use the standard “Tell me about a time when you…” questions, but I’d like some fresh questions that really get at what kind of person the applicant is. What questions have you asked that revealed stellar personal traits?—Theresa, Chicagoland

The recession has plenty of employees distracted and anxious—about their jobs, their 401(k)s and their monthly bills. That’s not good news at a time when you need to squeeze every ounce of productivity from your employees. These 14 tips can motivate shell-shocked employees.

One of the managers at our small firm constantly chooses on a whim which company policies apply to her people. She lets the departments she manages have privileges no other department in the company has. For example, they get great latitude when filling out time sheets (which has led to what I consider Fair Labor Standards Act violations). As the HR rep, I hear complaints all the time about this inequitable policy flexibility. What should I do? I’m worried about morale, but also about legal liability. — Louise, Pennsylvania
On June 19, when baseball season is hitting its stride, Lou Gehrig’s birthday offers a vivid reminder of the value of showing up for work every day.
We’re in a deep recession in which the most effective leaders jolt people out of their anxiety and torpor. To motivate your team to cast aside its woe-is-me attitude, quote Washington Irving’s line ...
Identifying basic emotions in facial expressions and becoming aware of these emotions can help one spot a lie.

Surveys of U.S. workers consistently show that employees want more than a paycheck from their jobs—they want to feel safe, secure and appreciated at work. Here are eight guidelines for recognizing and rewarding employees, according to an Adecco management report.

Pulled from the pages of HR Specialist newsletters, here are five practical, workplace-proven tips for you to try. From management advice to hiring innovations, they'll help you work smarter and more productively.

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