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People Management

With some employees, it isn’t a matter of ability, it’s a matter of attitude. And while you can’t control someone’s horrible personality, you can decide how you’re going to respond. Use these scripts and strategies to confront problem employees and effectively manage employee discipline so you can bring motivating back to the forefront of your workday.

The first rule of people management is not to let one bad apple spoil your whole bunch. Difficult people can put a strain on the productive members of your team.

Make the most of your human capital. Browse our articles on the good, the bad and the ugly of People Management…

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It can be hard to give up control of a project and trust that your team members will get the work done and do a great job. But you can’t do it all, and if you try, you probably won’t do very well and will likely alienate your people in the process. Tips to delegate effectively:
While Dick Cross was training to become a naval officer 30 years ago, he studied the “bearing” of an officer. But times have changed. Authority today, Cross says, is not granted officially but by those who agree to follow their leader.
Engaging your employees enhances the bottom line. How do you measure engagement? Use a system that rates staffers on three behaviors:
While many people on your staff may welcome the lower tem­peratures and colorful changes of autumn, the shrinking amount of daylight may spell trouble for employees with seasonal affective disorder.
One of the benefits of advanced technol­ogy in the workplace is that it allows for more flexibility for employees, including the opportunity for some to work remotely.
It may seem as if praising a team member is always a good idea. What’s wrong with acknowledging a job well done, especially when research shows that appreciation from the boss ranks high in employee surveys?

The growth of anti-bullying laws, policies and public campaigns are making employees ultra-aware to potential bullying situations at work. For supervisors, that means it’s more important than ever to be alert to how your words and actions are being delivered … and received. Here are eight do’s and don’ts:

The most successful leaders delegate almost all their regular work to their staff, which allows them to facilitate and orchestrate everyone else’s performance. But “doing nothing” is hard for people who have risen through the ranks for their ability “to do.” Two ways to get better at it:

Observation and feedback are essential to your role as a leader. How to make sure you keep paying attention:

Let managers know you’ll back them up—and then actually back them up. The most important thing you can say: “I will fight for you ..."

Here's one skill no one will teach you that can make or break your career: the ability to keep a secret.
Every manager knows that a headache may affect an employee’s productivity. But for the 28 million Americans suffering from migraines, headaches are not just a temporary annoyance but a serious, often misunderstood condition.

 

If managing workers’ schedules and keeping track of attendance have become almost a full-time job, then Supervisor’s Helper may make your life easier.
Perfectionists can be counted on for high-quality output that includes every bit of what you asked for (and then some). Speed and the ability to prioritize, however, often take a back seat.
Oct. 16 marks the annual celebration of Boss’s Day, a time when employees recognize and thank their bosses.

True leaders inspire employees to reach their potential. That’s a tall order. More often, leaders fall into the trap of becoming passion killers. One practical way forward is asking your team to catalog “passion killers.”

Do you know why you do what you do? Knowing whether you’re doing something out of habit or conscious decision-making could be a powerful tool for your business. Here’s one illustration of that power:

Do you know how hard it is to keep a low employee turnover rate at a call center? Pretty hard, apparently. In the United States, roughly half of call center employees quit within a year. But at the American Express World Service Center in Florida, turnover is in the single digits. Here's why.

If you have an employee who has trouble staying organized or flits from one thing to the next, it's possible he or she may be suffering from attention deficit disorder (ADD).

Perhaps you put in many long hours of work each week and expect your employees to do the same. But how much is too much?

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