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People Management

With some employees, it isn’t a matter of ability, it’s a matter of attitude. And while you can’t control someone’s horrible personality, you can decide how you’re going to respond. Use these scripts and strategies to confront problem employees and effectively manage employee discipline so you can bring motivating back to the forefront of your workday.

The first rule of people management is not to let one bad apple spoil your whole bunch. Difficult people can put a strain on the productive members of your team.

Make the most of your human capital. Browse our articles on the good, the bad and the ugly of People Management…

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These days it seems anybody could read what they want in just about anything they see. More so, when it comes to Halloween costumes.
Q. I manage people much older than me (I’m 29). They really do know more than me, and they have much deeper industry experience than me. I’ve told them that—and that I don’t have all the answers. But when I say that, they laugh derisively. How can I defer to them without coming across as a softie?
Convert your indifferent or apathetic employees into top performers by following these tips.
Rob Hale, founder and CEO of Quincy, Mass.-based Granite Telecommunications, often insists that his company has the best customer service in the telecommunications industry. He backs it up by setting high standards and educating employees about his favorite measures—and why they matter so much.
If you want to suck the motivation, inspiration, enthusiasm and productivity right out of your staff, follow this advice.
If you want your feedback to matter to employees, avoid these common—but reckless—mistakes.
Change resistance comes in all shapes and sizes, but the most common form is the seemingly innocent phrase “We tried that before, and it didn’t work.” To put an end to this type of change resistance, follow this advice.
If your job involves delivering bad news to employees, the blowback can sting. The simple act of communicating something awful can wreak havoc on your emotions.
Got a new employee on board? Great! Now it’s time to introduce him to the staff. Just don’t make this misstep.
Just as the coach of a losing team can be the force that keeps players giving their all down to the last second of the game, managers have an opportunity to make a significant impact on how their employees perceive times of challenge—even when the company chips are down.
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