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People Management

With some employees, it isn’t a matter of ability, it’s a matter of attitude. And while you can’t control someone’s horrible personality, you can decide how you’re going to respond. Use these scripts and strategies to confront problem employees and effectively manage employee discipline so you can bring motivating back to the forefront of your workday.

The first rule of people management is not to let one bad apple spoil your whole bunch. Difficult people can put a strain on the productive members of your team.

Make the most of your human capital. Browse our articles on the good, the bad and the ugly of People Management…

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New managers face a number of challenges, but which is the most daunting?

Once you snag that gig of a lifetime, with a compelling mission and great staff, you may discover that the leader who came before you ranked right up there with God. Here’s how to deal with it.

Imagine that you wake up tomorrow to find out your company’s offices have been struck by disaster. Would you know what to do next?
When our teams need to perform at their peak, we need to guide them from the sidelines.
Plenty of employees have lots of legal savvy—enough to believe that filing a complaint might amount to a “get out of jail free” card.
Another day, another disgruntled worker vents some frustration by sneaking insults onto customer receipts.
Could incentives work to raise your company's productivity?
Some say they would sell ... for the right price.
Make sure you equally and consistently punish all employees who break the same rules.
In 16 years at the Daily Show, Jon Stewart helped launch the careers of many comedians.
How to find the right words for those tense conversations with employees.
Got a suspicion that an employee is about to quit? Here are some signs that an employee is prepping to leave for good.
The ability to give instructions is a vital skill for an HR pro or manager. And it is a skill—one you can learn and improve on. Here are some guidelines.
What may be obvious to an adult employee may not be so clear to a teen tackling a task for the first time.
Town hall meetings become rote and boring because the presenters believe they are there to inform, instruct and then send people back to their desks. Too often people shuffle in, listen half-heartedly and shuffle out again knowing not much more than an hour before. Consider these tips before you stage another snore-fest.
After a Korean Air flight pulled away from the gate on its way from New York to South Korea, a flight attendant made a minor error in serving a first-class passenger.
For the good of the company, a manager needs to spot them, recruit them and get the heck out of their way.
You can’t install a “defeat device” into hundreds of thousands of cars unconsciously. You’d have to be sneaky and deliberate, as Volkswagen was.
Effective leaders often say that they won’t shoot the messenger. They just want the unvarnished truth.
What should you do when your best performer is a terrible teammate?
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