FREE reports, tools, downloads and forms for Leaders & Managers! — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Page 773
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Leaders & Managers

From the nitty gritty of daily management to addressing your aspirations of leadership, this section for leaders & managers tells you how to make strong leadership decisions, build effective teams, delegate and stay above the everyday management muddle.

Get tips, strategies, tool and advice on: performance reviews, preventing workplace violence, best-practices leadership, team building, leadership skills, people management and management training.

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You hired Wendy because she came highly recommended from a similar job at another company. She learned the ropes, but continued to make lots of mistakes because she couldn't let go of old habits ...
Crisis situations in the workplace aren't always dramatic events like layoffs, takeovers or restructurings. In fact, any event that alters work­ing conditions or affects employee work habits can—if introduced improperly—provoke a crisis.
One of the frustrations of interviewing is sitting down with an applicant and then discovering that getting him or her to talk is like pulling teeth. But there are ways to avoid that.
Think of the last time one of your people criticized you. Perhaps it was only implied, but you got the idea. Read these four constructive responses.
When envy, gossip or revenge get going, it doesn't take long for a harmonious team to turn into a miserable crew. Make sure you're not contribut­ing to such problems by playing favor­ites unknowingly.
Do you have an employee who is not working up to standard? Or one with poor work habits? Or one who hasn't shown real improvement for some time? While the causes of impaired performance are varied, there's a time-tested strategy for securing an ongoing commitment from employees to put in the effort to improve results.

Your customers expect you to set the bar on customer focus, according to a new survey by the American Management Association and the Human Resource Institute.

Bad hires suck the juice right out of an organization. That’s why you’ve got to hire the right people.
No matter how well you prepare or how hard you work, luck still plays a role in success. Consider the late Cy Feuer and Ernest Martin, who together produced some of Broadway’s monster hits, including “Guys and Dolls” and “How to Succeed in Business Without Really Trying.”

Think the government would run better if agency chiefs behaved more like CEOs? Not according to Good to Great author Jim Collins.
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