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Leaders & Managers

From the nitty gritty of daily management to addressing your aspirations of leadership, this section for leaders & managers tells you how to make strong leadership decisions, build effective teams, delegate and stay above the everyday management muddle.

Get tips, strategies, tool and advice on: performance reviews, preventing workplace violence, best-practices leadership, team building, leadership skills, people management and management training.

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New leaders tend to get tripped up on praise because they worry that it will seem unprofessional or that people will get overconfident and complacent. It isn’t ... and they won’t.

From 1982 to 1987, John Hewitt joined forces with Mel Jackson to provide tax-preparation services in southern Virginia. By 1988, they decided to expand into North Carolina. They soon learned that they couldn’t keep the name of their firm, Mel Jackson Tax Service, because a tax firm with a similar name already existed in North Carolina. This didn’t sit well with John Hewitt, the company’s owner ...

Richard Anderson, CEO of Delta Air Lines, applies certain rules to each work­­day. He attributes his success largely to his ability to follow these rules to operate more productively, gain insight and make smarter decisions.
In 2000, Julio Linares became CEO of Spain’s dominant telecom company, Telefónica de España. With the com­pany’s earnings and cash flow in a deep dive, he knew he needed to implement changes immediately.
The three criteria for polite communication that we probably learned as kids haven't changed one iota since then—so why have so many on the staff never been able to internalize them?
#2, based on a study of nearly 400 organizations, is strategic thinking. So #1 is...?
Mike “Coach K” Krzyzewski, head coach of the Duke men’s basketball team, has many on-the-court successes. He was the first Division  I men’s basketball coach to reach 1,000 wins, he has five national championships and he coached the 2008 and 2012 U.S. Olympic teams to gold medal victories. Take his advice for leading a team to success.
As a young pharmaceutical salesman, James LeVoy Sorenson spent many hours watching physicians make their rounds in hospitals. His careful observation led him to develop a range of tools they could use to save time and provide better results for patients.
An Enneagram, which dates back at least 2,000 years, derives from the Greek words “ennea,” or nine, and “gram,” something written or drawn. It refers to nine points on the circumference of a circle that correspond to nine styles you can develop as a leader.
A recent survey revealed many people would be more engaged in their work if only their bosses could paint a picture of their future.

Some executives equate leading with infallibility. They assume that they must project an intimidating I-know-­everything superiority to earn the respect of their team. Yet attempting to know it all is an exercise in futility.

In the mid-1960s, when the EEOC was born, women held fewer than 10% of all executive, senior management and middle management jobs. Now it’s up to almost 40%.
It’s not enough to simply offer em­­ployees feedback. You have to provide feedback that they can put to use. If your feedback is up to snuff, you can honestly answer “True” to the following statements.
Teachers are some of the first “managers” people ever encounter. In honor of back-to-school season, here are five ideas worth borrowing from teachers for your own workplace.
A pioneer in molecular biology, Alexander Rich helped confirm the existence of DNA’s double helix, which opened doors to hybridization and biotechnology.
What do you do if you run a small company and you’re looking to grab market share from a dominant rival? Try staging a PR stunt.
At age 25, Peter Boni returned home after serving in Vietnam with the goal of becoming vice president of a Fortune 500 company within 10 years. How did this CEO do it in just eight?
One tool Lakshmi Narayanan has used to build teamwork is an affair called “annual day,” in which top performers come onstage and receive a trophy, often presented by a customer.
Max Levchin runs HVF, a company he founded in 2012 to invest in promising technology startups. Levchin, 39, previously co-founded the company that became PayPal. He has a net worth of $300 million. Thanks to an em­­ployee survey, Levchin learned that his workforce viewed him as in­­accessible. They wanted more opportunities to chat with him during the day ...
Over the past few years, Zappos CEO Tony Hsieh has revolutionized the concept of management. But it’s an open question whether his most recent moves are for better or worse.
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