At work, numbers speak volumes. If you can’t show, quantitatively, that something is improving, then how can you really know it’s improving? It’s not surprising, then, that more admins are being asked to set SMART goals to be evaluated against.
Leaders & Managers
From the nitty gritty of daily management to addressing your aspirations of leadership, this section for leaders & managers tells you how to make strong leadership decisions, build effective teams, delegate and stay above the everyday management muddle.
Get tips, strategies, tool and advice on: performance reviews, preventing workplace violence, best-practices leadership, team building, leadership skills, people management and management training.
“If you’re being critical, then don’t talk about it in terms of failure. Instead, reframe it as an opportunity for lessons learned or positive steps to take in the future.”
Qantas faced numerous challenges in the late 2000s but did not go belly up. Instead, CEO Alan Joyce launched an ambitious turnaround plan.
When your team experiences a big setback or outright failure, they’ll undoubtedly feel disappointed. Don’t ignore it. Instead, gather your team to reflect on the situation so you can move forward.
To squeeze more productivity out of your workday, identify and plug holes that waste precious time.
One bad day can shake even the best supervisor’s confidence. Here’s where you can get the encouragement you need to put yours back together.
Robert Moses is best known as the man who looked at a marshy, unsightly expanse and slowly transformed it into the city of Flushing Meadows, New York.
Don't let go of that runner-up just yet ... Are you oversimplifying things?
Marjorie Kaplan, former head of Animal Planet and TLC for Discovery Communications, describes an example of sexism early in her career, plus the kind of constant noise that still plagues aspiring women.
Q. The nature of our business is up and down. All the volatility makes it fun for me, but some members of our team aren’t very good at handling the uncertainty. They get frazzled and don’t deal well with sudden lulls and surges in activity. Are there ways to help people take volatility in stride?
Some feared that Mike Salvino would prove a high-profile failure. Instead, he learned that people are born with four drivers, and took the insight to heart.
Meshing diverse working styles and personalities harmoniously on a team can be tricky. It takes time to build the right team for the job. But it isn't just about picking the right people.
My experience with a particularly friendly wolf, Micah, got me thinking about how, in sales, we sometimes constrain ourselves with limiting beliefs, or myths, and the New Year is the perfect time to debunk these falsities and rethink how you are going to approach sales in 2018.
Q. One of my employees is paranoid. He talks about how the company spies on everyone, uses hidden cameras in the restroom, eavesdrops on us, monitors our online usage, etc. I keep assuring him he’s full of it, but he replies, “You’re just a supervisor. This is above your pay grade.” How can I convince him to stop all the nonsense?
Pondering just three questions can help you evaluate how far you’ve come as a manager, identify what obstacles still remain in your path, and reveal whether your actions align with your managerial mission.
With some employees, the problem isn't a matter of ability, it's a matter of attitude. This can manifest itself in everything from quiet disobedience to outright insubordination. How should you respond?
In 2009, actor Tony Danza decided to spend a year teaching students at a large Philadelphia high school. Predictably, the teacher wound up learning some big lessons.
Long-winded babblers seem incapable of summarizing a point or succinctly addressing an inquiry. Take preventive action to save time and reduce the rambling.
As a manager, you must hold employees accountable if they abuse workplace policies. Follow this advice.
Before you act on a hastily made decision, ask these questions to see if it passes ethical muster.