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Leaders & Managers

From the nitty gritty of daily management to addressing your aspirations of leadership, this section for leaders & managers tells you how to make strong leadership decisions, build effective teams, delegate and stay above the everyday management muddle.

Get tips, strategies, tool and advice on: performance reviews, preventing workplace violence, best-practices leadership, team building, leadership skills, people management and management training.

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“It helps to communicate with consistency regardless of whom you’re talking with. I like to say, ‘You have to know your way around the marketplace as well as the palace.’ You have to deal with a range of people at different levels.”
Knowing which customers are spending more or less is the ultimate metric for tracking and analyzing performance. Understanding customers starts with collecting data, and then translating data into insights to be more relevant—and loyal to—your customers. Ask yourself and your leadership team these questions.
Sundeep Bhandal let her father choose her husband. Since then, she has made a career of defying expectations.
Theo Epstein is a baseball legend—and he’s only 43 years old. He recruited the right mix of players so that two storied franchises, the Boston Red Sox and Chicago Cubs, could win the World Series after long droughts. Assembling these winning teams did not happen by accident.
During one-on-one sessions with employees, take the time to dig beneath the surface and walk away with meaningful insight you can put to use.
Employee one-on-ones are critical meetings leaders can leverage to understand employee interests, strengths and weaknesses; to build a sense of mutual trust and respect; and provide the support employees need. But like most meetings, there are some basic guidelines you and your employees should know and adhere to.
Q. For years, we’ve motivated our sales and service folks with incentives. Our culture is built around contests, fun competitions for bonuses or other prizes and recognition. But the last few contests have produced acrimony. Those who don’t win gripe about the rules and resent the winners. Are we motivating the wrong way?
Forget the idle chitchat, hours of paperwork and orientation video, and make new hires’ first day on the job count. Take time to do the following on Day 1.
Leading can be as simple as looking at where the numbers will take you. Get ahead of these trends now before others learn better than you how to profit and grow from them.
Q. During our staff meetings, it’s rare that employees look up at me. Instead of paying attention, they’re glancing at their phones or typing away on their laptops. I’ve set ground rules, but they ignore them. Any ideas?
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