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Leaders & Managers

From the nitty gritty of daily management to addressing your aspirations of leadership, this section for leaders & managers tells you how to make strong leadership decisions, build effective teams, delegate and stay above the everyday management muddle.

Get tips, strategies, tool and advice on: performance reviews, preventing workplace violence, best-practices leadership, team building, leadership skills, people management and management training.

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James Patterson, the world’s highest-paid and possibly most prolific author, describes the best advice he ever received.
Jim McIngvale, known as “Mattress Mack,” turned his two Houston furniture stores into shelters after Hurricane Harvey. The social media was tremendous.
Hiring managers need to recruit with care. But when you’re running a startup with global ambitions, every hiring decision can make or break the company.
Nothing stops you from developing your leadership skills, even if you have no one under you to lead. By exerting influence and making an impact, you can lead without an army of underlings reporting to you.
“Play the long game. Think about whom you’ll need to hire so that when you’re in a pickle, you’ve already contacted those people who can connect you to top candidates.”
Smart managers know that recognizing employees leads to increased morale, improved engagement and strengthened loyalty. And while showing appreciation in one form or another should be standard all year long, the holiday season provides an especially good opportunity to thank workers for their services.
Here’s an easy way to make your team come together: Mobilize everyone to donate time and energy to improve their community.
Don’t force shy employees out of their shell. Follow these tips instead.

Employers expect employees to get to work on time. Occasional problems with traffic or family issues sometimes make employees late. But chronic tardiness is another thing altogether. While most employers track tardiness occurrences, they should do more. How?

During the Olympics, athletes often engage in private rituals just before a race. Whether they’re repeating an uplifting mantra or visualizing victory, these pre-performance routines help them gain an edge. Follow their lead when facing any high-stakes challenge.
A recent spate of trouble for high-profile startups may have the business world rethinking Silicon Valley’s magic.
Q: When we’re up against a crunch deadline, our CEO tries to bolster our confidence by giving us a T-shirt with “YGT” on it. It stands for “You Got This.” I don’t need to be told I can tackle a tough challenge. I do need better support—more resources, more time, more cooperation from the CEO. Can I rip up my shirt?
“The whole is better than the sum of its parts.” Aristotle said this an eon ago and it still holds true today. This is particularly important when putting together a high-functioning leadership team.
The way you communicate with your people signals what importance they should attach to what you tell them. If really important things aren’t getting done in your department, take a good look at the way you’re talking about them.
When tough-as-nails Hunter Harrison became CEO of railway company CSX Corp. in March 2017, the stock soared. That’s because Harrison, 72, has a track record of impressive turnarounds—taking underperforming railroad com­panies and boosting their profits.
Q. I work closely with the owner of a consulting firm. He’ll only let people ask a question, not explain what’s going on. He says that’s just his personality (he says he’s a “D” and an “I”) and his style is normal for his personality type. It’s driving me crazy. What good is it to have me here if I can’t provide information on the status of projects or situations?

Managers can bring the most intelligent, creative people to their departments, but if the employees aren’t able to work as a team, the department’s productivity will suffer. If your team isn’t firing on all cylinders, it’s important to identify the reasons why … and what you can do to overcome the dysfunction.

Jeffrey Citron likes to work in disruptive technologies, and boy, did he ever pick a couple: securities and phones.

An important part of supervising is training employees to do the work—or to do it better. Here are some ways to make the training process easier and more effective for all concerned.

One feature of good leadership is that only the intractable problems come to you. As long as you don’t micromanage, you should only be asked to solve problems your people can’t solve themselves.
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