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Leaders & Managers

From the nitty gritty of daily management to addressing your aspirations of leadership, this section for leaders & managers tells you how to make strong leadership decisions, build effective teams, delegate and stay above the everyday management muddle.

Get tips, strategies, tool and advice on: performance reviews, preventing workplace violence, best-practices leadership, team building, leadership skills, people management and management training.

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Marjorie Kaplan, former head of Animal Planet and TLC for Discovery Communications, describes an example of sexism early in her career, plus the kind of constant noise that still plagues aspiring women.

Q. The nature of our business is up and down. All the volatility makes it fun for me, but some members of our team aren’t very good at handling the uncertainty. They get frazzled and don’t deal well with sudden lulls and surges in activity. Are there ways to help people take volatility in stride?

Some feared that Mike Salvino would prove a high-profile failure. Instead, he learned that people are born with four drivers, and took the insight to heart.

Meshing diverse working styles and personalities harmoniously on a team can be tricky. It takes time to build the right team for the job. But it isn't just about picking the right people.

My experience with a particularly friendly wolf, Micah, got me thinking about how, in sales, we sometimes constrain ourselves with limiting beliefs, or myths, and the New Year is the perfect time to debunk these falsities and rethink how you are going to approach sales in 2018.

Q. One of my employees is paranoid. He talks about how the company spies on everyone, uses hidden cameras in the restroom, eavesdrops on us, monitors our online usage, etc. I keep assuring him he’s full of it, but he replies, “You’re just a supervisor. This is above your pay grade.” How can I convince him to stop all the nonsense?

Pondering just three questions can help you evaluate how far you’ve come as a manager, identify what obstacles still remain in your path, and reveal whether your actions align with your managerial mission.

In 2009, actor Tony Danza decided to spend a year teaching students at a large Philadelphia high school. Predictably, the teacher wound up learning some big lessons.

Long-winded babblers seem incapable of summarizing a point or succinctly addressing an inquiry. Take preventive action to save time and reduce the rambling. 

As a manager, you must hold employees accountable if they abuse workplace policies. Follow this advice.

What they ask, and why.

Many new employees have good ideas to make things better in the workplace. A good boss will coach new employees in suggestion-making, so it’s done in a positive way that doesn’t leave the new employee as an ostracized know-it-all. Here’s what to tell them.

Transforming yourself from a pessimist into an optimist won’t happen overnight. It requires an entirely different outlook on life, along with the discipline to change for good.

Nicole Bernard Dawes’ willingness to ask point-blank for an answer proved a wise strategy.

Performance reviews are relatively easy to do for outstanding performers. Ditto for those who need improvement. Your trouble is with Joe Average.

When batting around ideas with a colleague, start by talking about the past rather than the future. Share personal anecdotes, compare notes and see if your experiences align. Once you establish that you’re like-minded, you can build on that common bond to brainstorm.

Milton Hershey learned that a group of locals were planning to attack some of his immigrant employees as they left the plant at the end of their shift. Unwilling to ignore the threat, he decided to take proactive steps to protect his workers.

The more you treat people like individuals, the more likely they are to follow your lead.

You see it in business, sports and government: Almost everyone acknowledges that an organization’s culture is essential to its success. To help you see your team’s cultural value proposition in practical terms, break it down into these four practices.

Good things result when people have friends at the office. But are such pairings good for the company? Consider these pros and cons.

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