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Management Training

Management training isn’t just for newbies and novices – managers and supervisors of all levels and all ages need actionable management practices to bring to their department, division or company. Learn how to be the best boss you can be by expanding your management skills, managing change effectively and bring strong leadership into your everyday management practices.

One important way to judge your success as a manger is by the success of your employees. An effective manager isn’t just a boss who can extract the most productivity from his people, but the one who produces great future managers. How can you be sure that under your leadership managers will blossom?

Start your management training program here with our articles, tools, self-tests, and training sessions…

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Discounts are scarce for retailer Family Dollar, which will begin paying out an estimated $35 million to employees it misclassified as exempt from overtime laws in Alabama. A similar case in North Carolina resulted in a Family Dollar victory.

OSHA last month announced it has issued $237,500 in proposed penalties against a Big Springs oil refinery accused of cutting corners on safety. The fines will be levied against Alon USA after an OSHA inspection found numerous safety violations.

Employees who come to HR with complaints about alleged discrimination are protected from retaliation, as are employees who go to the EEOC or state and local anti-discrimination agencies. But what about employees who voice informal complaints? They’re protected from retaliation, too, even if all they did was simply voice concerns about how the company is treating other employees.

When an employee is out on FMLA leave, employers have to be careful about balancing their need for full staffing so they can get the work done and the worker’s right to take leave. If missed work poses a problem, the best approach is to focus on specific work deficiencies that aren’t related to FMLA-protected absences.

When supervisors and managers have to deal with an employee they perceive as trouble, emotions can take over. That’s bad news. Warn them that anytime they have to deliver bad news to an employee—for example, while disciplining or firing—they must refrain from making smart-aleck comments. Wisecracks are too easy to misinterpret, especially if the employee already thinks the employer is out to get him.

Many employers make it easy for employees to swap shifts if they consider their hours undesirable or inconvenient. Employers may do this by preparing the schedule well ahead of time and posting it where employees can easily see it. That makes it easy for management to know who is swapping with whom and to approve swaps arranged between employees. A shift-swap policy may also be all you need to win a religious accommodation lawsuit.

Time to debunk five common myths about motivating employees. For example: Motivating with money—recognition and status work better. And giving nonwork rewards (breaks and free toys) says and does nothing about the quality of employees' efforts ...

The EEOC has filed pregnancy discrimination charges against Orlando-based Hilton Grand Vacations after the company failed to rehire a worker who resigned to deal with pregnancy-related health problems.

As you gear up for a new year, here are some key to-do’s that will minimize the risk of lawsuits: Make sure your company has considered how a potential flu pandemic could affect your operations ... Get to know GINA ... Keep an eye on the feds ... Beware hasty terminations ... Watch wage-and-hour issues ... Make the ADA interactive ... Focus on union issues ... Manage social media ...

Question: “My company does not have a dedicated receptionist and has assigned receptionist duties to four assistants. It’s difficult for the four of us to get our regular work done with the added duties of answering incoming calls, transferring calls and logging them into the customer management system. How can we persuade management to consider hiring a full-time receptionist without jeopardizing our own jobs?” — Upset in the West

Q. Do we have to pay our employees for a full day’s work when they leave early due to bad weather?

If your organization uses independent contractors, watch out: Starting in February, the IRS will begin intensive audits of 6,000 randomly selected employers. One key target: identify employers that are improperly misclassifying employees as independent contractors. If your company is selected for audit, follow good IRS examination management practices:

Social media, such as blogs, Facebook and Twitter, are leading to confusion over what’s appropriate: Should your boss be your Facebook friend? Can you “tweet” about work? What would your firm’s VP say about your mentioning him in your blog? Some tips from etiquette expert and labor lawyer Joseph Clees:

Employees eligible for intermittent FMLA leave are entitled to take that leave at the beginning of their scheduled shifts if they need to. While that may make them late for work, you can’t punish that tardiness, as long as the employee follows your call-in policies and the underlying reason for being late is related to intermittent FMLA leave.

 Q. “What would be the best way to tell an employee we don’t want to hire her daughter? We’ve had her as a temp, but never would’ve hired her for a full-time job.” Here's how readers of our HR Specialist Forum answered that question:

Employees who discover their colleagues are making more money for doing the same work often conclude that there can be only one reason—discrimination. Next stop: an attorney, who will try to confirm the pay bias by comparing the employee’s paychecks with his co-workers'. That’s why you have to be proactive, consistently keeping good records that show why you’ve made every compensation decision.

If your company hopes to break out of the economic doldrums, research shows you’re better off bringing in a complete stranger to lead a reorganization, rather than promote from within. Example: Ford brought in an outsider to turn around the organization—Alan Mulally from Boeing. Meanwhile, GM replaced CEO Rick Wagoner with his protege, Fritz Henderson, who may have felt too much empathy for his former boss to completely reverse past decisions.

It’s tough to manage people who hate making decisions. Your patience may wane as these worrywarts skirt issues.

The cost cutting and headcount reductions might not be over yet, but as the economy begins its slow recovery, HR pros are reporting fewer layoffs, a renewed focus on retention—and even a talk of pay raises! Still, the flush workplace of 2006 isn’t likely to rush back into vogue. Here are 12 lingering adjustments—all with comp and benefits implications—that could outlast the recession:

Q. One of our supervisors wants to coach his son’s basketball team and has asked to leave work an hour early twice a week. We told him we do not have a problem with leaving early, but that he would have to use vacation time to cover the time lost. He refuses to do that and says we cannot dock his pay for the two hours because he is a salaried supervisor. Is that right?

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