Administrative pros looking for a way to stretch their skills often turn toward certification. But do the Certified Professional Secretary (CPS) and Certified Administrative Professional (CAP) ratings help you advance your career? Or command a higher salary? Are they worth the work and cost?
Management training isn’t just for newbies and novices – managers and supervisors of all levels and all ages need actionable management practices to bring to their department, division or company. Learn how to be the best boss you can be by expanding your management skills, managing change effectively and bring strong leadership into your everyday management practices.
One important way to judge your success as a manger is by the success of your employees. An effective manager isn’t just a boss who can extract the most productivity from his people, but the one who produces great future managers. How can you be sure that under your leadership managers will blossom?
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The secret to new product innovation? Keep the boss away. A study by The Nielsen Company of 30 large consumer packaged-goods companies found that those whose managers kept a light touch generated 80% more new-product revenue, compared to those with heavy management involvement.
If your organization’s fiscal calendar works like many others, you’re right in the middle of the busiest time of the year. It’s budget season! While you’re reviewing past expenditures and making projections for 2011, don’t forget to factor in one of the most crucial aspects of the budget process: Convincing your chief financial officer to back your HR budget proposal.
You’re embarking on a big project and you want to do it right. So you draft a detailed plan. Just make sure it pays off.
Today’s economic climate has caused employers to cut budgets and workforces—and expect workers to do more with less. As they see colleagues laid off and their employers cutting back, employees are more concerned than ever about their own job security. It makes sense for employers to address stress issues in their workforces, since increased stress affects not only employees, but employers’ bottom lines.
While there is no “correct” HR-to-staff ratio, one HR professional per 100 employees is a generally accepted starting point. But HR-to-staff ratios have become less precise—and harder to interpret—due to the economic downturn, layoffs and the continued growth of outsourcing. Still worth measuring?
Well-rounded leaders don’t need to know a lot about technology. Still, if you try really hard, you can mess things up. Here’s how.
One way for American Airlines employees to get the bosses’ attention is to compete for it. The airline created its “Customer Cup” contest to spur competition among employee teams at different airports in an effort to improve processes and products and upgrade customer service, said Mark Mitchell, managing director of customer experience.
The decision to convert funds in a traditional IRA to a Roth this year is hardly a slam-dunk. To reach a well-informed conclusion, you must take the relevant factors into account. This can be especially tricky for some parents of college-bound children. Strategy: Consider all the higher-education aspects. If you’re not careful, converting might do your family more harm than good.
For years, the DOL has argued that commissions must be based on a percentage of sales in order to be valid. But now the 3rd Circuit has approved a different form of commissioned sales—one in which employees are paid based not on the total amount of the sale, but on other factors such as whether the sale was made on an outgoing sales call or an incoming one.
Novartis Pharmaceuticals has agreed to settle a class-action lawsuit filed by female sales reps just two months after a federal jury awarded the plaintiffs $250 million in punitive damages. Novartis challenged that verdict, and the court had scheduled a hearing for November. Under the settlement, Novartis will pay $152.5 million in return for dropping its appeal.
The California State Senate and State Assembly have approved a bill that would restrict the use of credit reports by employers that conduct background checks on job applicants and employees. But enactment isn’t a sure thing, based on the recent history of similar legislation.
Employees who are punished for complaining about alleged illegal discrimination can sue for that retaliation. And they don’t have to show that actual discrimination took place—just that they believed in good faith that it did. Still, that doesn’t mean that every vague complaint can be used as the basis for a retaliation claim.