John McCain and the elements of courage

  • October 01, 2004

You’ll probably never need courage to do your work, at least the kind of courage required against physical threats like torture or gunfire. Still, understanding...

When a worker passes the buck

  • October 01, 2004

Managers are often maddened when employees blame co-workers when things go awry. Here's the strategy one manager used to deal with an employee's buck-passing: