“Z” — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily
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"Z"

Q. During our staff meetings, it’s rare that employees look up at me. Instead of paying attention, they’re glancing at their phones or typing away on their laptops. I’ve set ground rules, but they ignore them. Any ideas?

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Q. One of my supervisors rubs people the wrong way. Some colleagues complain that her comments bother them—and that she subtly cuts them down. What can I do to address the situation? I’m not even sure how to explain the problem to her, much less propose a solution.

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Q. There’s a big gap between the desired performance that I’d like from people—and their actual output. Apparently, I demand too much (at least that’s what I hear from employee engagement surveys). What am I supposed to do? Lower my standards?

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Q. I assigned a person on my team to serve as “change agent.” I told him to review our policies and propose solutions to improve our operation. Now he refuses to accept anything the way it is and wants to overhaul everything (even what works). Help!

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Q. I’ve got a group of employees who are so distracted by the political goings-on on a national level that they just can’t seem to focus on work. How can I get them to concentrate better?

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Q. I just accepted a midlevel manager job. Yesterday, I met with a senior vice president who I’ll have to work with regularly. He said, “I don’t suffer fools gladly.” I interpreted that as arrogant, especially given his pompous tone. How do you cope with fools like this?

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Q. My boss refuses to let me run an internal training program. He insists on wasting money on an outside consultant because he thinks this “expert” knows more than I do. I’m furious. Any advice on what I should do next?

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Q. Lately, I’ve had two different colleagues fail to reply to my important emails. Both were marked “urgent” but were apparently ignored. One of my colleagues had the audacity to say, “I never got it,” even though I’m sure she was lying. How can I get people to treat my emails seriously?

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Q. I was fired from my job. A vengeful boss resented my success and my relationships throughout the organization. I’m thinking of getting a lawyer and suing for wrongful termination. Have you been involved in such lawsuits? What’s it like to take legal action?

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Q: I’ve got a perfectly good employee with one annoying habit: He’s chronically late for meetings. I’ve repeatedly asked him why. I get excuses, not answers. I’ve started to disinvite him to meetings, but then he complains that he’s left out. Help!

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