Question: “It looks like my new job is going to require a little more office tech knowledge than I was prepared for. Just today I was asked to do something in Excel I wasn’t sure how to. What do other admins usually do when they get stuck like this and the clock is ticking? What’s their ‘escape route’ for finding a fast solution under deadline pressure?” – Mary, Registrar’s Assistant
Question: “I’ve been hearing a lot lately about the concept of ‘managing up’ and how I should be more aggressively working with my supervisors, and even leading them toward decisions, so I can get ahead. Do any admins out there have examples of what they’ve done to be more like a manager of the people above them instead of just reacting to their needs? And did get it the result you wanted?” – Martha, Instructors’ Assistant
Question: “Say your boss came to you tomorrow and said that starting in the new year, one and only one of your admin tasks is going away forever—and you get to pick which it is. What would it be, and what is it about that thing that you just can’t stand?” – the editors of Administrative Professional Today
Question: “Before our holiday lunch this week, each member of the admin team is supposed to read our personal New Year’s resolutions from last December aloud at the table and tell about our progress on them—or lack thereof. Then it’s time to announce new ones. I’m against this idea because it’s bound to make someone feel a little inadequate and stressed at a time of year when we just don’t need that. It’s meant to be a fun activity, but what do other admins think—am I wrong to feel this is going to needlessly create more stress every year?” – Sasha, Service Desk Coordinator
Question: “I have an admin friend who tells me that I should be documenting every single task I do in my job daily, with special detail given to any sort of small or large projects, which should have their own separate category. She says it’s the only way come performance review time to truly make a boss see what you do and what you’re capable of—because people tend to overlook so much of what goes into an admin’s job. I think I agree, but I worry it might make me seem a little obsessive and self-absorbed, as if all I care about is my own bubble. What do other admins think of this strategy?” – Gail, membership coordinator
Question: “Our admin team is planning a little awards ceremony during the holidays. Some of the awards will go to those who have done great work, but others will be more tongue-in-cheek so we can all have some fun. I’m wondering what some good, clever awards categories would be to reflect what admins have to face each day.” – Bonnie, Admin Team Leader
Question: “I’m a little uncertain about job interview etiquette—more specifically, what comes afterward. How long do I wait to send a thank-you email, and is that a good time to elaborate at length on how I feel about the job, or even try to correct some impression I may have accidentally given? How should I close such an email, and is it even necessary to send one if I’m no longer interested in being hired?” – Kenny, unemployed admin
Christi Labs is the assistant to the president and CEO of Omaha Public Power District in Omaha, Nebraska, which is one of the largest publicly owned electric utilities in the U.S.
What guidelines are there for sending email invitations for a formal event?
Question: “I’ve heard many times from colleagues and people close to me that I’m just not assertive enough to really get ahead and achieve the things I want. But this is the way I’ve been all my life and I’m not sure I can change. Does anyone know of some good first steps to try?” – Mercedes, Fashion Assistant