Don’t Listen to Ron Popeil

  • March 24, 2017

Ron Popeil is an American inventor and marketer most famous for his infomercial for the Showtime Rotisserie, where he told users to “set it and forget it.”...

The Stuff We Can’t Ignore, But Do

  • February 08, 2017

We do work every day and it becomes routine. We have even gotten good at it, and not just from our own measures, but from feedback and results that tell us we are doing...

A Process Improvement Triple Play

  • December 21, 2016

As leaders we have a responsibility for supporting, enabling and expecting our teams to improve their work processes. Because of that fact, today I want to share a trio...

Persuasion or Manipulation?

  • October 27, 2016

Persuasion is not manipulation. If a connection between those words crosses your mind, it is time to eradicate it — and my goal in this short post is to help you...

Internal and External Customers

  • September 28, 2016

I often get asked by leaders of internal groups how they can create a Customer focus when their team has no direct connection or interaction with the paying Customer. I...

How Many Goals Should You Set?

  • May 04, 2016

The title of this post is a great question and the answer is … It depends. Actually, there are, I believe, two answers that may seem in disagreement at first, but...

The Danger in Leading Questions

  • April 11, 2016

I’m a big fan of the power of questions. I’ve written about that on this blog, and my blog on my website many times. But there are times when questions can...

The Biggest Barriers to Team Innovation

  • March 14, 2016

Most leaders profess to want innovative teams. And, while I believe that is what they want, they don’t necessarily act as if that goal is important to them. Not...

Keeping Your Leadership Enthusiasm Alive

  • February 29, 2016

I was recently asked how to keep the enthusiasm for leading alive. This is an important question, because if you are “feeling” enthused, it is likely showing...

The Myth of Work/Life Balance

  • February 16, 2016

Everyone seems to be seeking work/life balance. And no one seems to desire this more than leaders, managers and supervisors. I doubt there is a person who reads these...

The Meaning of the Word

  • January 08, 2015

I love words. They are at the foundation of our ability to communicate, and they are a significant part of my life, both spoken and as a writer. As a leadership...

On Silos and Accountability

  • November 19, 2014

I was at my farm recently, and I was looking at the silo you see a picture of here. Erected in 1979, it was the “Cadillac” of structures of its type. Today,...

Questions are Like Diamonds

  • October 09, 2014

Questions are like diamonds — they are extremely valuable and can be used in many different ways. While we mostly think of diamonds in jewelry, most people think...

What’s Behind the Question?

  • August 21, 2014

I’ve long felt and taught that one of the best ways to learn better questioning skills was to watch great interviewers. In the past, I’ve often suggested...