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Executive Leadership

Your handwriting shows that you invested extra time to express your thanks.

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Encourage your people to excel with a statement of confidence.

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Ask why someone delayed starting a top-priority task

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Display or announce your e-mail address when you take questions after making a presentation.

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When interpersonal conflicts arise, apply this seven-step process to resolve them:

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Organizations that become the best at what they do share these four outlooks, according to a recent Accenture study.

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Colin Powell showed bravery in combat—once rescuing his comrades after
a helicopter wreck in Vietnam— but it was in military strategy that he
always achieved a perfect score.

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When talking with employees, you need to help them understand why they
should engage—why they’re there —beyond earning a paycheck. That
requires a reason, and a reason is best conveyed through a story.

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Remember that you’re there only to help your audience, not win an oratory award.

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Employees usually fall into four reactive modes when their employer
asks them to compromise their values, according to a study by
organizational consultant Elizabeth Doty:

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