Knowing which customers are spending more or less is the ultimate metric for tracking and analyzing performance. Understanding customers starts with collecting data, and then translating data into insights to be more relevant—and loyal to—your customers. Ask yourself and your leadership team these questions.
Sundeep Bhandal let her father choose her husband. Since then, she has made a career of defying expectations.
Theo Epstein is a baseball legend—and he’s only 43 years old. He recruited the right mix of players so that two storied franchises, the Boston Red Sox and Chicago Cubs, could win the World Series after long droughts. Assembling these winning teams did not happen by accident.
Leading can be as simple as looking at where the numbers will take you. Get ahead of these trends now before others learn better than you how to profit and grow from them.
Issue a command that people disregard because you’ve allowed them too much power to write their own rules and your demise as a leader will be slower and more painful.
For three months, James Reinertsen grappled with a tough question: Should we restructure the company? Everyone enthusiastically agreed they should combine forces and form a tight system. Yet in the weeks that followed, problems erupted.
What to do in a situation where it’s obvious your company screwed up royally?
Everything we perceive is influenced by how we see ourselves. For this reason, we need to develop self-awareness—with no filters—to fulfill our potential as leaders.
Oscar-nominated director Ava DuVernay (“Selma”) says mainstream leaders must embrace diversity, and that women and people of color need equality in getting second chances. Here’s how she challenges conventions.
Jamie Dimon prefers to share information—strategic initiatives, financial results, etc.—with a wide range of employees. Through this inclusive approach, people at all levels feel like participants in the company’s fortunes rather than bystanders.